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New features in v9

The following are new features in Microsoft Dynamics 365 v9

  • Ability to find records WITHOUT associated records using Advanced Find
  • Upgraded user interface
  • Option to print a report directly
  • Ability to export to PowerPoint
  • Export a report to a data feed
  • The new Hub apps
  • Relationship Assistant
  • Timeline
  • Task Flows
  • Rich text in emails
  • Multi-select option sets
  • Virtual Entities

Deprecated features in v9

The following features are deprecated in Microsoft Dynamics 365 v9 and may be removed as early as the next release.  If you are using any of these features and have not yet planned how to replace them, this e-book is a good place to start.

  • Outlook Client
  • Email Router
  • Dialogs
  • Mail Merge
  • Contracts, Contract Lines and Contract templates
  • Announcements
  • Relationship Roles
  • Ready to use Business Processes
  • Service Scheduling
  • Standard SLAs
  • Parature Knowledge base app
  • Project Service Finder app
  • Deprecation of some client side APIs

Download "What's new in Microsoft Dynamics 365 v9" pdf



Published by Gill Walker

Who is Gill Walker?

Gill Walker is many things:

  • She is an author who loves spreading knowledge of CRM and specifically Microsoft Dynamics 365 via articles such as this;
  • She is an expert consultant who has been helping her clients with their Microsoft Dynamics 365 (and previously Microsoft Dynamics CRM and Microsoft CRM) challenges since 2002;
  • She is a professional trainer who shares her wide knowledge of Microsoft Dynamics 365 with her training delegates – so they can implement and manage their Microsoft Dynamics 365 more easily and effectively;
  • She is a speaker who shares her knowledge of varied CRM topics with her audiences;
  • She is a troubleshooter – who helps organisations with their sticky problems.

Please feel free to contact her via linked in (https://www.linkedin.com/in/crmconsultant/) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Why Opsis - and Gill Walker?

Gill Walker - Dynamics 365 trainer and expert consultant

Over the years, I’ve helped hundreds of people become proficient in Microsoft Dynamics 365 (and CRM), with training or mentoring.

For other people, I've been the troubleshooter, the problem solver, the Dr Fixit, the person who quickly gets to the nub of the problem and provides a solution.

I’m the expert at people’s fingertips, decreasing stress, solving problems, curing headaches, helping to build business and increase productivity with Microsoft Dynamics 365!

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What Our Clients Say

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.