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Why CRM Projects Fail

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According to Gartner, 63% of CRM implementation projects fail to deliver on their investment.

Many people report that CRM solutions need to be re-implemented three times or more just to get it right!

And…

14% of Managing Directors want to junk their CRM platform and start over!

Given our experience rescuing CRM implementations, we’re surprised it’s not higher…

Read more: Why CRM Projects Fail

CRM Configuration, Customisation and Add-ons

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When making changes to your CRM, should you use choose configuration, customisation or add-ons?

Which is best for your CRM project?, or even just this requirement, since you could easily each of them in different places of the implementation.

And which do you already have?

True ‘vanilla CRM’ implementations are very rare. Almost everyone makes some changes. Custom fields, values in a drop-down list, layout of a form or so on. But have you gone beyond these minor CRM configuration examples to more extreme customisation? And what’s the effect if you do?

Read more: CRM Configuration, Customisation and Add-ons

How a CRM Expert Partner Benefits Your Project

You know that CRM is a powerful tool, which will increase productivity for your organisation.  Now you face the challenge of implementing it.  The problem is, the implementation requires a deep knowledge of the software, as well as knowledge of your own company’s particular needs.

You can set everything up yourself.  But you will need to take employees (both technical and business) away from other duties to do so.  And some of them will have a steep learning curve, so it may take a long time to deliver a well-thought out project. Partnering with a reputable and experienced CRM expert can make the whole process much less painful.  It is often the missing piece in the puzzle.

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Let’s look at the key benefits a CRM expert brings when first setting up your CRM.

Read more: How a CRM Expert Partner Benefits Your Project

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User Acceptance Testing for CRM is a key part of your implementation project. Of course all testing is important, but UAT is the only testing which is led by users rather than developers.  With poor user adoption being the primary cause of CRM project failure, why would you want to skip on user acceptance testing?

Here’s our take on User Acceptance Testing for CRM implementations.  We look at where it fits in overall testing, why you need it, and most importantly, how to do it well.

Read more: User Acceptance Testing (UAT) for CRM Projects – Secrets of Success

why crm online navigating the cloud1Microsoft Dynamics CRM is available both as an on-premise solution and as a public cloud solution. With Software-as-a-Service (cloud-based) taking off, people thinking about Microsoft CRM are looking at CRM Online.  But before you commit, make sure that you know why CRM Online is the way to go.  Or whether it is the best option for you at all.

There’s no denying that ‘cloud’ is a buzz word in the early 21st century.  When it comes to CRM and cloud, Gartner predicted that over 50% of CRM deployed will be SaaS (Software-as-a-Service, or cloud-based) by 2015.

It’s certainly a good time to look at cloud-based CRM, and why CRM Online may or may not suit you and your business.

Why is Cloud so popular?

A key attraction of a cloud solution is the apparent simplicity.  The technical hassles are all managed by the cloud provider – aren’t they? Possibly.

But remember, a cloud environment is still using servers; it’s just that those servers are located outside your office, and sometimes outside of your control.  A cloud offering is usually rented hardware, software licences and some related management services.  The payments for the hardware, the licences and the services tend to be bundled together.  But from a technical perspective, there is nothing achievable by cloud that cannot be achieved using your own servers.

Read more: Why CRM Online Can Be Such A Challenging Environment

Calculating Total Project Cost For Your Software Implementation

total project cost graphicMany people are disappointed, upset or downright distraught when the total project costs of their new software blow out. Over-budget projects often still deliver huge benefits to the organisation.  But if margins or cashflow are tight, the extra cost can turn a project from saviour of the business to a death knell.  

At Opsis, we specialise in CRM, but the cost elements of any software implementation are similar.  Here we outline the key cost components of any software project. It should help you understand what is involved, so your project can be one of the success stories.  14% of CEOs are so disappointed with their CRM that they would like to junk it and start over again.

Firstly, compare with apples with apples. This is especially important if you are looking at more than one solution. You need to know the total costs of each option in order to make a wise decision.  And this is not made easy for you by the vendors.

Read more: Calculating Total Project Cost For Your Software Implementation

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Ways to Contact Opsis

Phone: +61(2) 8212 3480

Email: opsisinfo (at) opsis.com.au

Skype: opsiscrm

Postal address: GPO Box 2479, Sydney, NSW 2001

Office Address: Suite 1a,
993 Pacific Highway,

Pymble, NSW 2073

We are ready for Dynamics 365 July 2017 (v9) release.  Are you?

Our next Microsoft Dynamics 365 CRM training in Sydney

Opsis training materials are updated to teach you the new features.  All courses available in v9 and v8.

Introduction to Business Intelligence - 6th November

Troubleshooting - 9th November

Configuration - 13th November

Introduction to Automation - 16th November

Opsis Dynamics 365 Training schedule

Opsis also offer training on your site and a range of other Microsoft Dynamics 365 and Microsoft Dynamics CRM training solutions.


Opsis is an expert Microsoft Dynamics 365 CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these.  Our focus is wholly CRM success, with Microsoft Dynamics 365.  We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Our range of Microsoft Dynamics 365 services include CRM strategy, CRM scoping, Dynamics 365 implementation, technical  support and Dynamics 365 training.