Microsoft Dynamics 365 is constantly changing. Barely before we have got our heads around the July 2017 – v9 release of Microsoft Dynamics 365 there is another one to contend with. However, trials set up at the moment are still on 9.0. The 9.02 upgrade is slated for general availability in April 2018, but not yet (as of 9th April). The good news is that the changes seem to be far less than those in the v9 release last July. My free ebook on this July 2017 v9 release is available here.
The biggest technical change in this release is that the hubs – Sales Hub and Customer Service Hub, built on the Unified Interface - are now the default user interface.
This document is a high-level summary of the release notes.
This state of constant change is good, in that we can always fix more today than we could yesterday, but it does mean that we are never finished – there are always more benefits offer and more ways to solve challenges. In turn this means that everyone working in this space should be constantly investing in their education to stay abreast of the options, so we can always give the best advice or make the best decisions.
On 21st March 2018, James Phillips - Corporate Vice President, Microsoft Business Applications Group announced this release, and on 28th March 2018, Microsoft published the release notes. Phillip’s announcement of the 9.02 upgrade release included:
“Today I’m thrilled to announce the spring 2018 release for Microsoft Business Applications. We’re unleashing a wave of innovation across the entire product line with hundreds of new capabilities and features in three core areas: new business applications; new intelligent capabilities infused throughout; and transformational new application platform capabilities.
“As I talk with business leaders to learn what draws them to Dynamics 365, the answer is almost always the same: they want to digitally transform and believe Microsoft is uniquely capable of helping them succeed on that journey. Microsoft is the only provider of a modern, unified and intelligence-infused family of business applications that span the breadth of business processes – across marketing, sales, service, operations, finance, talent and commerce; all powered by a business analytics and application platform, built atop a common data model, on Azure, our planet-scale public cloud, connected to Office 365 and the world’s largest professional network, LinkedIn.
“It is this collection of integrated capabilities spanning the Microsoft Cloud that supercharge Dynamics 365, creating what we believe is an unmatched platform for digital transformation.”
Here, I provide a summary of the CRM related changes, and make the release notes available to you.
In this article published in BusinessWomanMedia, Gill shows a side of herself other than CRM. Here she shares some of the lessons that she as learnt on the road to speaking.
Up to 85% of CRM projects are deemed to have failed, and when we drill into the reasons for the perceived failure, it is often one of three reasons:
Sound familiar? Click here for a complimentary chat about your user adoption.
So why is there this failure in user adoption? Why don’t users use the system?
When we drill into the reasons that users are not using the CRM solution, we find three common reasons:
Many – perhaps as many as 80% - of CRM projects are said to have failed. I have written about various aspects of this previously.
A CRM project should not be seen as an IT project. Yes, technology is important, but it is important in the same way that the engine is important to a car. Without it, the car is not going anywhere, but a lot more as well as the engine is required to make it go anywhere.
Here, I will look at three steps that you, as project sponsor, business owner or manager, who wants a successful CRM project can do before technology becomes important and before IT people should be involved. These three steps are:
Understanding that CRM is a serious undertaking that will deliver huge benefits, but is not without significant effort, is key to your CRM journey success. However, although CRM is simple, it is not easy. What do you need to know to start your CRM journey on the right foot? This is where working with people who have a broad experience prior to your project, will pay huge dividends.
This ebook is a CRM Primer for all, which simplifies many of the questions so you can make the right decisions.
So how do you work out which kind of CRM solution is right for your growing business? What are the seven key questions you need to consider?
Microsoft Dynamics 365 version 9 is coming. Although it is officially a minor release, it brings new functionality and a number of deprecations that should be planned for, if they are not to take your users by surprise.
This e-book is a consolidated resource explaining how to overcome the challenges of the deprecated features and benefit from the new functionality. It is heavily illustrated with screenshots so you can see what it will look like.
New deployments - trials and production - for the last few months have been v9.
As of late December 2017, updates to existing users of Microsoft Dynamics 365 Online are expected to happen between February and August 2018. Clients who have not upgraded from 8.0 or 8.1 to 8.2 will have a mandatory update to v9.0.
Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions. We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.