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The Changing Face of Customer Relationships

Gill Walker speaks at City Business Swap

In this presentation to City Business Swap, Gill Walker gives a rollercoaster overview of how business relationships have changed over the last century or so. Gill highlights how a CRM solution can enable a modern business, run by technology, remote from its clients, to deliver the quality of relationship that clients crave.

The lighting in the room was poor, so, the video above is edited.

Gill Walker discusses client relationships and how CRM helps you manage them with Steve Brossman

In this 2009 talk with Steve Brossman of Business OnlineTV, Gill Walker highlights how a CRM solution

  • Gives you client information at your fingertips
  • Lets you see the results of efforts at a glance
  • Enables you to easily stay in touch with clients

Additionally CRM protects you against information loss when a team member leaves

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.