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Getting started with Microsoft Dynamics 365Getting started with
Microsoft Dynamics 365

This one-day, introductory course is ideal for people ready to deploy Microsoft Dynamics 365 who want to understand the basic end - user functionality within Microsoft Dynamics 365.  Business Analysts who are not familiar with Microsoft Dynamics 365 and who are helping people make design and feature decisions will find this course extremely beneficial.  This course is also very useful for technical implementers who want to understand how a user will interact with Microsoft Dynamics 365.  

This course provides an overview of the main features in Microsoft Dynamics 365.

At the end of this course, you have an understanding of:

  • Navigating Microsoft Dynamics 365
  • How Dynamics 365 helps you manage your customers – creating for you that single source of truth
  • Managing communication in a many to many business environment
  • How Dynamics 365 supports sales, service and marketing
  • Introductory reporting with Dynamics 365

This course is delivered using vanilla (out of the box) Microsoft Dynamics 365, so you will develop an understanding of the functionality that you get before embarking on any configuration or customisation. 

Target Audience for Getting started with Microsoft Dynamics 365

  • People thinking of deploying Microsoft Dynamics 365
  • Business Analysts who need to understand the functionality of Microsoft Dynamics 365 to make good design decisions
  • Technical Implementers who want to increase their understanding of end-user Microsoft Dynamics 365 functionality

Course length

One day

Microsoft Dynamics 365 training schedule from Opsis

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Microsoft Dynamics 365 Education Services

Download your copy of our Microsoft Dynamics 365 education services free e-book.

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Questions about your Microsoft Dynamics 365 training options?

Not all Dynamics 365 training is the same.  The best CRM for you is the one that you have learnt to use - rather than the one with specific features.


If you have questions about the training that will ensure your project success, we'd love to help.

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My Microsoft Dynamics 365 CRM training needs are not solved here?

If you have questions about the training that will ensure your project success, we'd love to help.

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.