Microsoft Dynamics CRM
Microsoft CRM
Microsoft Dynamics is a familiar, adaptable customer relationship management (CRM) solution designed to meet almost any business need and help your people make important business decisions confidently. Microsoft Dynamics CRM works like and with familiar Microsoft software—easing adoption and reducing the risks in implementing a new solution. These solutions automate and streamline customer relationship processes in a way that can help you drive business success. Get the facts you need to see how Microsoft Dynamics is designed to be familiar to your people, work easily with the systems your company already has implemented, empower people and teams to be productive, and help you drive business success.
Enables Confident Decision Making
Microsoft Dynamics CRM enables smart, reliable, strategic and tactical decision-making at all levels of your organization. Executives can always be in touch with key metrics of the business; line-of-business directors can have the information and tools they need to manage and plan effectively within their area of responsibility; and workers in any position, from accounts payable to inventory, to customer field service, can always review critical information and take the best course of action to serve your business and its customers.
Microsoft Dynamics CRM is familiar to your people
The best way to create a productive company is to empower your staff to produce. Provide them with the business software tools that work like and with the tools they use every day—Microsoft Office. As individuals and team members, your employees can do their jobs and surpass their goals. Microsoft Dynamics CRM is accessed through Microsoft Outlook or Microsoft Internet Explorer and uses the already familiar Microsoft Office. This means that users can be productive very quickly.
Fuels Business Productivity
Microsoft CRM is much more than a database. Microsoft Dynamics CRM for business management promotes a people-focused approach to productivity. By empowering your people to accomplish their best, you can heighten the productivity of collaborating teams, workflows and processes, key relationships with suppliers and customers, and technology—across your entire organisation whether that is one or two people working from home of a multinational company with offices in every continent. Microsoft Dynamics CRM business management solutions can provide an infrastructure to help you reach your specific productivity goals. The technology can follow your vision. Important Microsoft Dynamics capabilities include helpful automation, actionable information, and effective collaboration. Automate business processes.
Reduce the cost of doing business by helping your people concentrate more on productive tasks and less on repetitive busywork. From the first sales conversation automation helps streamline your entire business and move processes along productively and economically.
Use technology to get accurate information. Set the best course of action. And act on it.
Reporting and business analysis tools help your people gain a deep understanding of business performance, customer preferences, and market trends. Executives can receive business performance, financial, and competitive intelligence. Line-of-business directors can assess and drive departmental productivity and operational efficiency. And employees can manage business areas within their responsibility equipped with all the information and capabilities they need. Enrich teams within the company. Employee portals and team sites help people to work together productively across the organization, no matter where they are. Customers and business partners can engage with your company in mutually beneficial, collaborative relationships. Employees, vendors, and customers gain direct access to the information, documents, and capabilities they need. And executives and business managers can access performance metrics and analytical reports and work together to set strategy. Put people at the centre of business processes. Microsoft Dynamics CRM works with and like the software your people use every day. Each team member can adjust preferences, views, and report types.
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Hosting Options from Opsis
Comparison between different options for Microsoft Dynamics CRM from Opsis.
Microsoft Dynamics CRM is one of the few CRM solutions available as hosted or on premises. This page shows you the key differences between the options to enable you to choose which is best for your business.
The decision about whether your CRM is in your office (on premises) or hosted (in the cloud) should be based on which of these works best for you, not on which options your selected software has available. Opsis enable you to choose the best option for you and your business.
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CRM Online (global)
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AusCloud hosting with Opsis
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CRM On Premise
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Data location
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Singapore and Hong Kong (Microsoft's data Centres)
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Australia
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Your office / data centre or our data centre
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Spread payments available
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Licence is a monthly payment Spread payments can be arranged for set up consultancy (conditions must be met)
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Licence is a monthly or quarterly payment Spread payments can be arranged for set up consultancy (conditions must be met)
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Spread payments can be arranged for entire project including licences and consultancy (conditions must be met)
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Minimum term
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12 months
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3 months
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None
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Licence can be shared by multiple users
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No
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Yes – if those users share their computer
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Yes – if those users share their computer
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Number of users can be increased
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Yes
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Yes
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Yes
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Number of users can be decreased
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Yes
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Yes
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No
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Fee per user
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Monthly (or quarterly)
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Monthly (or quarterly)
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Once off
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Has a limited licence option
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Yes
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Yes
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Yes
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Support levels
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99.90% uptime excluding internet issues
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99.98% uptime of CRM application inside our firewalls
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As guaranteed by your IT team or Data Centre managers
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Access available to non-employees
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Yes, requires development of a user interface as they do not use the Microsoft CRM browser or Outlook client
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Yes, requires development of a user interface as they do not use the Microsoft CRM browser or Outlook client
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Requires connector licence and development of a user interface
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Dedicated servers supported
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No
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Yes
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Yes
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VPN to CRM available
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No
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Yes
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Yes
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IT Management included
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Yes
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yes
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No
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Ability to restrict domains from where CRM is accessed
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No
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Yes
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Yes
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Software assurance included
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Yes
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Yes
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For first two or three years and optionally renewable thereafter
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Microsoft announce the release of hotfix rollup 1 for Dynamics CRM 2011
Microsoft announce the release of hotfix rollup 1 for Dynamics CRM 2011
More info
CRM 2011 version numbers
CRM 2011 Build Numbers
Since Microsoft first released Microsoft CRM 2011 (in early 2011) they have released several hotfix roll ups. Each hotfix rollup fixes several problems that have been identified since the initial release. It is generally recommended that you keep your CRM patched with the latest release. However, it can often be difficult to know which hotfix has been applied to an installation of Microsoft CRM.
To determine which hotfix has been applied to your installation look at Help About (found on the File Menu. The Help About window will look similar to the following:

The hotfix that has been applied to your installation is indicated by the number in brackets after the CRM 2011, and in particular the final four digits. An explanation of the numbers and their corresponding release numbers is given below:
RC: 5.0.9688.53
RTM: 5.0.9688.583
Rollup 1: 5.0.9688.1045
Rollup 2: 5.0.9688.1155 OR 5.0.9688.1157
Rollup 3: 5.0.9688.1244
Rollup 4: 5.0.9688.1450
Rollup 5: 5.0.9688.1533
Licensing Changes for CRM 2011
By Shan McArther
Microsoft has made some licensing changes when they released CRM 2011. At the time of this article, CRM 2011 has reached RTM status but the actual prices have not worked through the channel. This article won't be covering the specific prices, but will cover some of the structural changes that are in the new license model.
Disclaimer: I am not a Microsoft employee nor representing Microsoft with this information.
To read the full article please go to http://www.shanmcarthur.net/crm/crm2011-articles/licensing-changes-for-crm-2011
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