Why choose Opsis for your CRM implementation?

Opsis is a Microsoft Partner and have the new CRM competency for Microsoft Dynamics CRM.  We have been totally focussed on Microsoft Dynamics CRM since 2003.
We are committed to providing services and products to enable your business to have a CRM solution that is integrated to your business and so to give your organisation the competive edge in the market.  We know Microsoft CRM and we know how to make it deliver business benefits to businesses like yours.  We also believe in sticking to what we do well, so we only offer Microsoft CRM and services to make Microsoft CRM work as well as possible in our clients' businesses.

The sign on the right, seen in a car park near Carcassonne, France, typifies to me how many IT companies go about a CRM deployment. Here, it is difficult to understand the English unless you can read the French, and yet I'm sure that the person who translated the sign thought that they had done a good job. But English was not one of their strengths.  I'm curious as to whether the German and Spanish are any better.

In the typical CRM implementation run by the IT department, rather than people who understand the business and the people who will use the solution, the deployment delivered is often difficult for the users to understand which leads to low use and therefore poor reporting and eventually the product and project is deemed to be a failure.

How We Work

When it comes to project delivery, our basis is:

• Quality
• Time
• Cost

We will provide you with a high level of quality in a timely manner at a reasonable cost.

Opsis will be your CRM partner today and tomorrow.

We do not expect you to know how to implement CRM.  That is our job.  Our approach is to talk to you about your business, the key challenges that you are facing today and how you would like to see them solved.  From this we work out your priorities and an approach to implement Microsoft Dynamics CRM for you.

Earlier this week I was talking with a client who had previously tried to engage with another CRM provider. This provider sent him a 12 page large spreadsheet for him to fill in. This spreadsheet went through, amongst other things, every entity found in their CRM offering and asked the prospect to describe how it needed to be changed for him. My client neither had the time and inclination nor knowledge of the software to complete this, so needless to say, it was abandoned.

The Opsis equivalent of this is a meeting with us where we jointly work out your requirements. You know your business and we know Microsoft Dynamics CRM. Opsis acts as the bridge between your understanding of your business and the strengths of Microsoft Dynamics CRM.  Together we work out the scope of your project.

Successful CRM is a CRM solution that is integrated into your business.  And every business is different!  Here at Opsis we understand that and we take the time to understand your business.

An understanding of your business and especially your desired business processes, is required to identify the areas where the best rewards will be found, given the nature of the business issue and the capabilities and costs of the solution.  Here we use our business analysts, who have worked in many industries, to scope out a solution to your requirements which can be implemented quickly and safely to maximise the Return on Investment (ROI).  How we do this