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Microsoft has published a series of videos which give an overview of the changes in update rollup 12. For power users and people who want an introduction to the changes these are well worth watching.

Online Sign Up and Administration of CRM instances https://www.youtube.com/watch?v=wstNhbXQkhA
Introduction - Opt In, Disable new forms https://www.youtube.com/watch?v=AZEFkMhaxHo
Case management Process Flow https://www.youtube.com/watch?v=UdrJZzYdOos
Sales user Experience Process Flow https://www.youtube.com/watch?v=JDkYwZyc0FI
Form Infrastructure https://www.youtube.com/watch?v=oA4HOGCWptg
Process Form Customisation https://www.youtube.com/watch?v=5GFvEHe33tM
Additional changes (theme, icons, simplified sitemap) https://www.youtube.com/watch?v=H6ypUNkDujU
Expanded browser support https://www.youtube.com/watch?v=YtkeU-IOHEY
New SDK features https://www.youtube.com/watch?v=T9rG5D9f79M
Activity feed enhancements https://www.youtube.com/watch?v=H5WHgSofEis

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Phone: +61(2) 8212 3480

Email: opsisinfo (at) opsis.com.au

Skype: opsiscrm

Postal address: GPO Box 2479, Sydney, NSW 2001

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Pymble, NSW 2073

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Opsis is an expert Microsoft Dynamics 365 CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these.  Our focus is wholly CRM success, with Microsoft Dynamics 365.  We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Our range of Microsoft Dynamics 365 services include CRM strategy, CRM scoping, Dynamics 365 implementation, technical  support and Dynamics 365 training.