Gill Walker as a Speaker

Gill Walker has a passion for CRM, and for sharing her knowledge about CRM in Microsoft Dynamics 365. Gill is a CRM trainer and an all-round Microsoft Dynamics 365 CE and Microsoft Dynamics CRM guru as well as a keynote speaker. She loves getting underneath the problem and making it easy for you to understand. Gill fervently believes that people are more capable than they let on, and loves to work with all users to give them the confidence to fly with CRM.

Gill says "I especially like making esoteric information easily understandable for everyone, even if they know little about CRM, technology or IT".

Some examples of where Gill has spoken, given webinars or been interviewed:

Keynote topics

Gill Walker’s keynote speaking topics include:

Why smALL businesses need a CRMThe benefits of CRM for smALL businesses

• The benefits of CRM for smALL businesses
• For more leads and more conversions
• Better automation – more time so more profit

The nine steps of CRM success

• The nine aspects of your CRM project that must be addressed to avoid project failure
• Choosing the technology is not where your efforts should go
• Ensuring that your team have the right values

Leading a CRM leadership change

• Why CRM project failure rates are so high
• How to maximise on the functionality that the technology already has
• What successful CRM comprises

Taming the beast of CRM data

There is little point in capturing all your customer / client and prospect information, and diligently entering it all into Microsoft Dynamics 365 (or Microsoft Dynamics CRM), if neither you nor anyone else can get it out in a meaningful way.

• Data is useless – information and knowledge are powerful
• How do we convert our data into valuable information?
• The options in Microsoft Dynamics 365 (or Microsoft Dynamics CRM) to enable you to make the right decisions from your data

Gill Walker has spoken at

• InnovestSME - a training weekend for budding entrepreneurs
• CRMSaturday in Sydney
• City Business Swap,
• CPA Week Sydney - 2015
• Australian Institute of Management’s inaugural meeting in the Illawarra
• Training and Leadership Institute chairman for D90 Toastmasters

Gill is a CRM Thought Leader who has interviewed with various people including:

• Steve Brossman on Business Online TV  
• Rashid Kotwal of Revealed Resources
• Angela Vithoulkas and John Hagerty on Eaglewaves Radio .  

Gill Walker’s CRM thoughts have been published in several places including:

• The Sauce
• Family Business Owner Magasine 
• The Opsis Blog