Gill Walker as a Speaker

Gill Walker has a passion for CRM, and for sharing her knowledge about CRM in Microsoft Dynamics 365. Gill is a Dynamics 365 success catalyst. Gill is a CRM trainer and an all-round Microsoft Dynamics 365 CE and Microsoft Dynamics CRM guru as well as a keynote speaker. She loves getting underneath the problem and making it easy for you to understand. Gill fervently believes that people are more capable than they believe, or let on, and loves to work with all users to give them the confidence to fly with CRM.

Gill says "I especially like making esoteric information easily understandable for everyone, even if they know little about CRM, technology or IT".

Some places where Gill has spoken, given webinars, been interviewed or been published:

Keynote topics

Gill Walker’s keynote speaking topics include:

Why smALL businesses need a CRM - The benefits of CRM for smALL businesses

The benefits of CRM for smALL businesses
For more leads and more conversions
Better automation – more time which means more profit

The nine steps of CRM success

The nine aspects of your CRM project that must be addressed to avoid project failure
Choosing the technology is not where your efforts should go
Ensuring that your team have the right values

Leading a CRM leadership change

Why CRM project failure rates are so high
How to maximise on the functionality that the technology already has
What successful CRM comprises

Taming the beast of CRM data

There is little point in capturing all your customer / client and prospect information, and diligently entering it all into Microsoft Dynamics 365 (or Microsoft Dynamics CRM), if neither you nor anyone else can get it out in a meaningful way.

Data is useless – information and knowledge are powerful
How do we convert our data into valuable information?
The options in Microsoft Dynamics 365 (or Microsoft Dynamics CRM) to enable you to make the right decisions from your data

Gill Walker has spoken at

Testing Mind Software Testing Symposium 2018 in Sydney
InnovestSME - a training weekend for budding entrepreneurs
CRMSaturday in Sydney - 2017
City Business Swap,
CPA Week Sydney - 2015
Australian Institute of Management’s inaugural meeting in the Illawarra
Train the Trainer events for Toastmasters - she has been the lead trainer for Toastmasters D90 since 2015
Various training events as the Training and Leadership Institute chairman for D90 Toastmasters

Gill is a CRM Thought Leader who has interviewed with various people including:

Gill Walker’s CRM thoughts have been published in several places including:

and of course

The Opsis Blog