The launchpad to your CRM success
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Gill Walker has a passion for CRM, and for sharing her knowledge about CRM in Microsoft Dynamics 365. Gill is a CRM trainer and an all-round Microsoft Dynamics 365 and Microsoft Dynamics CRM guru as well as a keynote speaker. She loves getting underneath the problem and making it easy for you to understand. Gill fervently believes that people are more capable than they let on, and loves to work with all users to give them the confidence to fly with CRM.

Gill says "I especially like making esoteric information easily understandable for everyone, even if they know little about CRM, technology or IT".

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Keynote topics

Gill Walker’s keynote speaking topics include:

The nine steps of CRM success

  • The nine aspects of your CRM project that must be addressed to avoid project failure
  • Choosing the technology is not where your efforts should go
  • Ensuring that your team have the right values

Leading a CRM leadership change

  • Why CRM project failure rates are so high
  • How to maximise on the functionality that the technology already has
  • What successful CRM comprises

Taming the beast of CRM data

There is little point in capturing all your customer / client and prospect information, and diligently entering it all into Microsoft Dynamics 365 (or Microsoft Dynamics CRM), if neither you nor anyone else can get it out in a meaningful way.

  • Data is useless – information and knowledge are powerful
  • How do we convert our data into valuable information?
  • The options in Microsoft Dynamics 365 (or Microsoft Dynamics CRM) to enable you to make the right decisions from your data

Gill is a CRM Thought Leader who has interviewed with various people including:

Gill Walker’s CRM thoughts have been published in several places including:

Gill Walker has spoken at

    • CRMSaturday in Sydney
  • City Business Swap,
  • CPA Week Sydney - 2015
  • Australian Institute of Management’s inaugural meeting in the Illawarra
  • Training and Leadership Institute chairman for D90 Toastmasters

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Contact us

Getting in touch with us is easy - we'd love to hear from you

Phone: +61(2) 8212 3480

Email: opsisinfo (at) opsis.com.au

Skype: opsiscrm

Postal address: GPO Box 2479, Sydney, NSW 2001

Office Address: Suite 1a,
993 Pacific Highway,

Pymble, NSW 2073

Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.