As an organisation we needed to develop an existing CRM data base and realised that some staff training was required to achieve this. As we are a not-for-profit organisation we wanted to run the project as cost effectively as possible. We chose Gill Walker, from Opsis in Sydney, to deliver the training.
Gill's a good and effective communicator; she talks in layman's terms, which we really appreciate. In our experience, this is a rare talent in the technical world.
Further on, as we weren't overly happy with the way another one of our projects had gone, we engaged Gill to provide us with a second opinion.
Gill's role here was an advisory one; however, I'm happy to say that she took this engagement very seriously and treated it with great care by making sure she understood our business and the processes involved. She provided overarching guidance as well as suggestions on how we best proceed.
We enjoyed working with Gill, found her input valuable and are happy to report that she 100% met our expectations. Also we've found Gill to be responsive and reliable.
We would engage Gill Walker again, and are happy to recommend her to others.
Client details on file.
Opsis is an expert CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these. Our focus is wholly CRM, and particularly Microsoft Dynamics CRM. We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. Our range of CRM services include CRM strategy, CRM scoping, CRM implementation, technical support and CRM training.