Avnet Services, http://www.avnet.com.au/cloud.html, a division of Avnet Technology Solutions (Aust) Ltd, are a provider of hosting solutions and virtual hardware to both resellers and direct clients. They guarantee a higher level of uptime (99.999%) than anyone else.
Avnet Services had deployed Microsoft CRM a couple of years previously using internal resources who did not fully understand CRM. The initial implementation did not really meet the operational needs of the organisation which had grown significantly, and was being used as a glorified address book. Their quotation process was conducted completely outside of CRM, required manipulation of a complex spreadsheet to generate prices and then copying this into Word - just to send out a proposal to their prospects. The proposal then required further editing to meet the unique needs of that proposal.
Opsis were invited to assist Avnet Services to get better use from Microsoft CRM. We have enabled Avnet Services to manage their entire sales cycle through Microsoft CRM by:
The results have been exceptional.
As part of our solution we also trained all Avnet Services sales staff so they were able to take full advantage of the new functionality.
The future plans for the solution include extending the use of the sales process to the solution delivery team, integrating it to their invoicing system and making managing their pricelists in multiple currencies easier.
Opsis is an expert CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these. Our focus is wholly CRM, and particularly Microsoft Dynamics CRM. We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. Our range of CRM services include CRM strategy, CRM scoping, CRM implementation, technical support and CRM training.