These short videos from Microsoft give you the highlights of Microsoft Dynamics 365.
If you want to get the unfair advantage over your competitors, Microsoft Dynamics 365 is the way to go. See testmonials of how Microsoft Dynamics 365 leaves its competitors standing.
Once you have enjoyed the videos, take the next step in your journey by test driving Microsoft Dynamics 365 for yourself using our Guide Me Guru, a walk through of your free trial of Microsoft Dynamics 365.
|Watch this video to see Satya Nadella - Chief Executive Officer of Microsoft - unveil Microsoft Dynamics 365.
Microsoft Dynamics 365 is the next generation of intelligent
business applications in the cloud
and on premise.
|See how Microsoft Dynamics 365 helps you
become a trusted adviser - not just a sales person.
In today's world, the successful business is the one that can analyse data to understand what is happening now, and use this to meet customer needs.
The data tools in Microsoft Dynamics 365 allow you transform your business.
Maybe you use CRM to manage and track your sales pipeline, but service issues for existing customers are recorded elsewhere? Or you'd like to feed information directly from CRM orders to your financial systems? Or you want to upgrade to get access to extra functionality like mobile CRM, social data or process workflow? Or marketing want to do more with leads at the early stages of the buyer's journey?
There are many ways Opsis can help you keep and increase your competitive advantage.
Download our White Paper on Popular CRM Enhancements to see how you can configure out-of-the-box CRM to get more value for your business. All without expensive coding! Download whitepaper on popular CRM enhancements
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The Opsis blog has expert comment and analysis on business, strategy and technical CRM issues.
The first steps of your Microsoft Dynamics 365 journey can be daunting. Here's one key piece of advice:
Put your business before the technology BUT play to the strengths of your technology.
CRM - customer relationship management - means different things to different people. There are hundreds, if not thousands, of different CRM 'solutions' available - so, unless you have some idea of what you want, there's no way you can create the right solution for you and your organisation. Scoping your project requirements is a vital first step.
start with a Scoping Workshop which will enable you to answer these questions and more, then you know what is important in your Microsoft Dynamics 365 project.
You could also ask us about:
check out our blog. The following articles are especially useful when starting:
Study after study show that 30 to 80% of CRM projects fail to deliver as expected - so if you have issues with your CRM, you're not alone!
The good news is, most problem projects can be rescued. Opsis are experts at giving you the stepping stones to get your Microsoft Dynamics 365 back on track.
One of the biggest causes of problems with CRM solutions occurs when the original solution focussed too heavily on the user input of information, and not enough on the use of that information.
Another cause of problems is when one team of users had all the say in the implemention, and so other teams, with different needs, now cannot be accommodated easily.
Many of our clients originally implemented Microsoft Dynamics 365 without expert assistance. Others have lost faith in their original implementation partner, or maybe the original implementation partner no longer exists, or has lost their Microsoft Dynamics 365 people.
In most cases, Microsoft Dynamics 365 is 'limping along' - some of it works, but the organisation is not getting the value it expected. For example:
Sometimes experts were used, but these experts were so keen to please the people to whom they were talking, that they agreed to everything, without explaining the potential risks of taking such an action.
The first step in resolving Microsoft Dynamics 365 issues is to understand the key pain points for your business.
If you know your Microsoft Dynamics 365 pain points already, a Scoping Workshop is a good place to start.
If you're unhappy with the performance of your Microsoft Dynamics 365 but you can't pinpoint the problem, try a Microsoft Dynamics 365 Healthcheck.
You could also ask us about:
Check out our blog. The following articles are relevant when resolving issues with Dynamics 365:
Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions. We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.