Gill Walker has a passion for CRM, and for sharing her knowledge about CRM in Microsoft Dynamics 365. Gill is a Dynamics 365 success catalyst. Gill is a CRM trainer and an all-round Microsoft Dynamics 365 CE and Microsoft Dynamics CRM guru as well as a keynote speaker. She loves getting underneath the problem and making it easy for you to understand. Gill fervently believes that people are more capable than they believe, or let on, and loves to work with all users to give them the confidence to fly with CRM.
Gill says "I especially like making esoteric information easily understandable for everyone, even if they know little about CRM, technology or IT".
Gill Walker’s keynote speaking topics include:
Why smALL businesses need a CRM - The benefits of CRM for smALL businesses
There is little point in capturing all your customer / client and prospect information, and diligently entering it all into Microsoft Dynamics 365 (or Microsoft Dynamics CRM), if neither you nor anyone else can get it out in a meaningful way.
Gill Walker’s CRM thoughts have been published in several places including:
and of course
In this video, Gill Walker discusses how an effective CRM solution enables your staff to deliver the relationship that your clients crave - the relationship that people had with a bank manager of yesteryear.
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We understand the challenges of introducing and making successful a solution that impacts across the business. That is why our focus is on education and change management.
Our business focusses on your success - not on billable hours nor licence sales. Our solutions including Dynamics 365 Healthcheck, RapidCRM, GuideMeGuru walkthrough, ExpertAssist - quick answers to difficult questions as well as our Microsoft Dynamics 365 training solutions all focus on bringing you the results that you need. When you engage Opsis your solution will be delivered with integrity. Your relationship with us will help you build great relationships with your clients.
Opsis is Sydney's only Microsoft Dynamics 365 CRM consultancy with over fourteen years dedicated to Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), excellence. Dynamics 365 is all that we do - it is not a side line to server management, to desktop support, to ERP products or to other management or business consultancy. We live Dynamics 365 success - for all businesses - large or small, private enterprise, public or government and certainly for you.
Because we are a boutique CRM consultancy, you get from Opsis:
As a small consultancy we have no cumbersome hierarchy or multinational mumbo jumbo, things just get done. We are independent and therefore agile, which leads to a refreshingly entrepreneurial approach and the ability to leap when you have a need.
For too many implementation companies, the focus is simply on billable hours. This is great for the company, but not so much for the client as the goals of each are misaligned; one is after a result, the other just wants to keep staff busy and chargeable.
Opsis changes this paradigm to align both the client and agency goals? We scope your project, and then, once the scope is understood, we give you a fixed price for that scope. Because we scope first, we avoid both the bottomless wallet syndrome, and the fixed price for anything that you want syndrome.
If you work with Opsis you will get a CRM solution, based on the award-winning Microsoft Dynamics 365, that really maximises on the best-practice out of the box CRM features. We show you how you can benefit from Microsoft Dynamics 365 standard features first, rather than treating Microsoft Dynamics 365 as a development platform. We only use customisation once we have ensured that out of the box features or configuration do not meet your requirements. This is equivalent to decorating a house to suit your tastes vs a major knock down and rebuild. Many consultancies prefer the rebuild, and sometimes just because they can.
Working with Opsis will give you a smoother sales process, better understanding of your hard-earned CRM data and particularly happier more confident users.
Opsis offers a wide range of Microsoft Dynamics 365 solutions and services encompassing consulting, for first time deployments or later, support to keep your solution running smoothly, training so your users can get the most out of your investment, and of course, implementations.
The team at Opsis will work with you, as a partner, rather than just as a supplier. Every Microsoft Dynamics 365 CRM project is different, both in what it is trying to achieve for the business and how you want to work. We will work to your timeframes and to your budget.
Opsis is a friendly, Sydney based, boutique, business consultancy which focusses on CRM - technically we focus on the world-leading Microsoft Dynamics 365, but we do a lot more than a technical implementation. We are very human - with Opsis you will always know the person who is looking after your project. We pride ourselves on being one of the leaders in Microsoft Dynamics 365 and we have delivered innovative solutions for many clients. We are not an IT company, although we will work with your IT experts to ensure that your CRM implementation works for you.
If you are looking for a CRM solution expert organisation with experienced CRM consultants to help you get the CRM solution that you want, then look no further.
We help you, your key personnel and your company understand how your customers or clients want to buy so that you can maximise your relationship as a supplier with them. We do this by working with you to implement business processes and technology to support your clients on their buyer's journey. This ensures that you and your team are able to give superlative service to your clients and prospects and everyone can access the information that enables you to give that level of service easily.
We work with clients in Sydney, across New South Wales and further afield. We will work with you whether you are new to Dynamics 365, or you have already deployed it, and are looking for some improvements or extensions. We also offer Dynamics 365 support, Dynamics 365 upgrades, and Dynamics 365 training - even if your original project was done by someone else.
We work with Microsoft Dynamics 365 hosted in our data centre here in Sydney, Dynamics 365 Online and on-premises Dynamics 365. We work with all versions of Dynamics 365 from Microsoft Dynamics CRM v3 to Microsoft Dynamics 365. (Our principal consultant, Gill Walker, cut her teeth on Microsoft CRM v1.0, which did not even get released in Australia!!)
Every business is different! At Opsis we truly understand this. We do not try to give you the implementation that worked for our last client, nor do we force you to be something that you are not. At Opsis we take the time to understand your business; then we deliver a solution comprising the appropriate parts from consultancy, implementation, training, testing, software, hardware and hosting which works with and for you.
But, unlike many of our competitors, we look to avoid large amounts of customisation. We take a configure first, then customise, approach so you are not paying for massive changes to Microsoft Dynamics 365. Microsoft Dynamics 365, is built on best practice and we do not believe in breaking that, but in augmenting it to meet your needs.
With Opsis you get the experience of our consultants who have worked in CRM projects of all sizes and in many industries. We deliver a solution which amplifies your sales, and marketing results while helping the people on the ground, but still delivering the reporting that management want and regard as a measure of a successful project.
An extensive understanding of your business and especially business processes is required to identify the areas where the best rewards will be found, given the nature of the business issue and the capabilities and costs of the solution. Here we use our business analysts who have worked on CRM projects in many industries to scope out a solution to your requirements which can be implemented quickly and safely to maximise the ROI.
Once we have scoped out your solution, we produce a project plan which details the customisation, workflow processes, configuration, testing, user and administrative training required. The final stage of any project is the post go-live support where we work with you to ensure that the change to your organisation is a smooth transition. We will work either on your behalf to implement the solution, or we will project manage the implementation, but work with your staff doing much of the implementation work. Because of this detailed scoping exercise and project plan, we are able to work to a fixed price for your implementation.
Complex as this may sound, the multi-disciplined skills of our team can often distil projects that might take months for others into a few weeks, providing a superior solution at lower cost.
Our expertise means that you are given a price for your requirements at the beginning of your project. And this is a price for your requirements, not a price per day or hour for a person. If you need additional requirements, we give you a price for those before we start work. With Opsis running your Microsoft Dynamics 365 CRM project, there is no bill-shock.
Opsis have a unique workshopping approach to scoping an implementation, which means that you and your organisation get the chance to revise your business processes ready for the new system(s) being implemented. This scoping workshop highlights all the data that needs to be captured, and the processes that work with this data. Working with you on your business processes allows us to have a holistic view of your business and so to implement a solution which works right across your organisation.
Our staff members include Business Analysts, Developers, Implementers and Trainers all of whom have years of experience in CRM systems including MS CRM from Microsoft CRM v1, through to Microsoft Dynamics 365, Clarify and Seibel. We have successfully designed, implemented and supported CRM solutions across businesses of all sizes and government sectors of the economy in Australia and Europe.
A successful CRM implementation requires far more than a deep technical knowledge of products being deployed. It requires critical and analytical thinking to challenge your requirements and avoid reimplementing ineffective processes - because that is how things are done round here. It then needs a team who can map the standard functionality to the requirements of the organisation and can communicate this to all the different people involved. Then, the implementation has to be done, quickly and efficiently, your legacy data needs to be brought in and your users must be trained. And all of this should be done in way that allows you to start using Microsoft Dynamics 365 as soon as possible.
No longer is CRM the exclusive province of the largest organisations with budgets to match. Opsis understand this and will implement CRM for you and within your budget.
We make our clients successful by bringing their customers' requirements to the core of the organisation.
Opsis was founded in 2004 by Gill Walker. Gill was one of the first people in Australia to be working with Microsoft CRM and had worked with the pre-release versions of Microsoft CRM before Microsoft released the first version into the Australian market.
Before setting up Opsis, she had worked with other CRM products including Clarify and Seibel for a range of companies including Microsoft (EMEA), Reliance Infocom (Mumbai) and Celcom (Kuala Lumpur) as well as many smaller companies and some government agencies in a number of countries. These 20+ years of working with organisations of different sizes has given her a wide perspective of how businesses function. So when you partner with Opsis, she brings this range of experience to your project.
The place for all your education, guidance, consulting and support
While we have plenty of success stories from working with our clients to streamline business processes and reduce their costs with customer engagement projects - we have been part of over 200 successful CRM, CE and 365 projects - our real strength is in our
Microsoft Dynamics 365 training, mentoring, troubleshooting and problem solving services.
Everything we do is to help you get more success
New to Microsoft Dynamics 365?
Unhappy with Microsoft Dynamics 365?
Ready for more from Microsoft
What can you do today to ensure that your acorn of a Microsoft Dynamics 365 project does grow to become a mighty oak?
The first steps of your Dynamics 365 journey can be daunting.
Start your project on the right foot, by ensuring that all key people receive the right education. Once everyone can speak the same language you can easily 'put your business before the technology while leveraging the technology - and not reinventing the wheel'.
How can you take action today - be that pruning, training, or something else - with your Microsoft Dynamics 365 to make certain that problems do not get any bigger?
90% of people who implement a technology like Microsoft Dynamics 365 (or Dynamics CRM) do not maximise on their investment. The biggest problem is often user adoption - users do not use the solution so the reports and metrics do not deliver.
The good news is, problem projects can be rescued - with training, or a health check to get them back on track.
What needs to happen today to enable your Microsoft Dynamics 365 to reach its full potential - to become a mighty oak?
Most Customer Engagement (CRM) implementations start with sales, but what about marketing and customer service? Or integration with websites, or your accounting?
True CRM gives you insight into your business profitability. Automation of repetitive tasks and integration with other systems enable information flow from the point of entry to everywhere it is needed - without rekeying. Getting this right gives you the real benefit of Microsoft Dynamics 365.
Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions. We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.