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Subject Matter Expert Training on Microsoft Dynamics 365

for the people who need to know how Dynamics 365 works, without any configuration or customisation

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Subject Matter Expert training highlights the low hanging fruit.  Because your Subject Matter Experts can now easily identify the quick wins, you save money.

When you include Subject Matter Expert Dynamics 365 training as part of the scoping of your Microsoft Dynamics 365 project, you and your team are able to make better decisions about the scope of the project. Subject Matter Expert training covers the standard functionality that Microsoft Dynamics 365 provides. It helps your SMEs - subject matter experts - (the people who really know how your business operates and therefore what your CRM solution should deliver by way of supporting your service of customers and the reports to enable you to run the business better) work with your technical implementers to get the 'best bang for your buck' from the solution design.

By having people who understand your business and the functionality that Microsoft Dynamics 365 delivers, before any changes (customisation or configuration) are done, you can select the functionality that you require for your business processes logically and wisely.  You can choose the low hanging fruit, i love low hanging fruitso you can deliver value to your users far more rapidly.  The investment (both in money and time) made into this training will be repaid many time over by your resulting more effective project.

Ensuring that you have these people who know about the business and the technology means that you can avoid the loss in translation, or the chinese whispers effect that so often derails these projects.

Subject Matter Expert Dynamics 365 training is very different from Microsoft Dynamics 365 end user training.  Subject Matter Expert Dynamics 365 training shows you the potential of the technology before any configuration.  End user Dynamics 365 training shows you the 'how' and the 'why' to use your CRM functionality delivered by Dynamics 365 in your environment, using your data and your processes.

Opsis offer several different subject matter expert Microsoft Dynamics 365 training courses as both scheduled courses in our training centre in Sydney and as bespoke courses - dates and locations to suit you:

    technical Dynamics 365 training from Opsis  
  Opsis Dynamics 365 training schedule  bespoke sm  

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Microsoft Dynamics 365 training

Download your copy of our Microsoft Dynamics 365 training free e-book.

Download Opsis Microsoft Dynamics 365 education services ebook

Questions about your Microsoft Dynamics 365 training options?

Not all Dynamics 365 training is the same.  The best CRM for you is the one that you have learnt to use - rather than the one with specific features.

 

If you have questions about the training that will ensure your project success, we'd love to help.

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Work your CRM, not your team!

This white paper explains 42 common enhancements Opsis clients use to get more from Dynamics 365.

How many of them could improve your processes and your results?

Click here to download 42 ways whitepaper

My Microsoft Dynamics 365 CRM training questions are not answered here?

If you have questions about the best training to ensure your project success, we'd love to talk to you.

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.