Microsoft Dynamics CRM has powerful functionality to search, visualise and structure your CRM data into meaningful information. Many people fail to take advantage of this.
There is little point in investing time and effort in making CRM work for your users, then spending weeks getting them to use the solution that you have designed and provided to make their life easier, if you are not able to get the information out in ways that are meaningful for you and them. This two day course (also available as two one day courses) will show you the plethora of ways that you can use or extract the information from your CRM.
This course does not include coding and does not cover any of the myriad of third party solutions that can aid with Business Intelligence from Microsoft CRM.
At the end of this course, you have:
A general understanding of the functionality in Microsoft Dynamics CRM and some knowledge of the data structure in CRM.
Two days, or one day for each part.
Opsis is an expert CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these. Our focus is wholly CRM, and particularly Microsoft Dynamics CRM. We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. Our range of CRM services include CRM strategy, CRM scoping, CRM implementation, technical support and CRM training.