Sales and marketing are the lifeblood of all businesses. And sales and / or marketing are usually the reason that most organisations embark on a CRM project. Understanding how the vanilla sales and marketing within Microsoft Dynamics CRM works means that you are able to make strategic decisions about how to best enable CRM to work for you without either reinventing the wheel or spending large sums of money on unnecessary configuration.
At the end of this course, you have:
A general understanding of the functionality in Microsoft Dynamics CRM, equivalent to that achieved from the Introduction to Microsoft CRM course.
Opsis is an expert CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these. Our focus is wholly CRM, and particularly Microsoft Dynamics CRM. We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. Our range of CRM services include CRM strategy, CRM scoping, CRM implementation, technical support and CRM training.