Train the CRM trainer is a great option for larger organisations who want to train a larger number of users in the use of new or improved CRM functionality. It is also a great option for organisations who would like to keep their CRM independence and manage their implementation themselves.
A good CRM trainer is worth their weight in gold:
But no-one is born with these skills.
When you use Opsis' Train the CRM trainer service, one of our experienced trainers works with your selected trainers, typically your power users, and shows them how to pass on their knowledge about using CRM to your users. Your trainers will be prepared to deliver classroom training, not just 'sitting with Nellie' style training. They will be shown how teach their participants not just the 'how' of using your CRM, but the 'why'. Your trainers will learn about the different styles of adult learning, how to identify those styles and how to ensure that all styles can learn in a mixed group.
We can also work with you to develop training materials which give your users the practical exercies that enable them to understand where their role fits into your overall business, and to see the big picture of how CRM helps your organisation, rather than just their own role.
Opsis' Train the CRM trainer service is more cost effective than outsourcing your entire training to a third party provider, while still giving you the benefits of high quality CRM training - and benefits that stay with your organisation.
Opsis is an expert CRM consulting company. We are not an IT company, nor a management consultancy, although we often work with both of these. Our focus is wholly CRM, and particularly Microsoft Dynamics CRM. We are based in Sydney, NSW, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. Our range of CRM services include CRM strategy, CRM scoping, CRM implementation, technical support and CRM training.