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Links to Microsoft Dynamics CRM PDFs

blogwordle The Opsis blog is where we post our articles - these may be thoughts about CRM,especially ideas to assist with your CRM implementations, upcoming events and seminars, key happenings in the Microsoft Dynamics 365 world such as an upgrade, a new services from Opsis or simply something that we feel is worth knowing.

Some of our articles are ebooks - free for you to download - and designed to help you with your CRM and particularly Microsoft Dynamics 365 projects.

This is a series of short video bites that show various ways that Gill Walker believes that a CRM project can be guaranteed success.  In these videos, Gill Walker discusses key decisions that form part of your CRM project success - or otherwise.

Ask Gill is a series of short videos where Gill Walker responds to some common questions asked about CRM or by people new to CRM.  She shows how successful CRM will deliver a range of business benefits.

Ebooks on various aspects of CRM and Dynamics 365- written by Gill Walker

Gill Walker has spoken as a keynote speaker / presenter for a range of events and organisations

You can watch videos of Gill speaking to a range of different audiences - in person and virtual -  further down this page.



Microsoft Ignite The Tour (logo) where Gill delivered 'Hit Target with (transformed) TechTalks

Gill delivered 'Hit Target with (transformed) TechTalks' at Microsoft Ignite 2020 at the International Convention Centre, Darling Harbour in Sydney

PowerPlatformSaturday in Sydney (logo) where Gill spoke on "Security is the Chief Enemy of Mortals

Gill spoke on "Security is the Chief Enemy of Mortals" at 
PowerPlatformSaturday in Sydney

NRG (logo) - Gill helped members of NRG1 understand the benefits of a CRM solution to a small business

Gill spoke to the members of NRG1 and showed how all businesses, and especially small businesses, benefit from a CRM solution - which may or may not require technology and significant investment

CPA Australia - Gill was a guest speaker at CPA WeekGill was a guest speaker at CPA week to help their members understand how to help their clients choose the best CRM for their needs

Gill spoke at Australian Institute of Management (AIM) in 2016

Gill gave a presentation on CRM Leadership at the inaugural meeting of the Illawarra Chapter of the Australian Institute of Management (AIM)

  Software Testing Symposium (STS18) in Sydney

Gill shared the platform to speak on 
'Essential Steps to Successful User 
Acceptance Testing'

CRM Saturday in Sydney in 2017

Gill spoke on 'Taming the Beast of 
CRM Data' at CRM Saturday in Sydney

Women's BizApps NSW meetup - gill is a strong supporter and frequent speaker for this group

Gill is a frequent presenter and speaker at Women's BizApps NSW group.  For Women's BizApps, she supports members in their learning of Microsoft Dynamics 365 and technical presentation skills.

Innovest SME logo - Gill spoke at Innovest SME in 2017

Gill was the guest presenter at 
InnovestSME's "Start Up Business 
Ownership Certificate".  She spoke on 
'Why (small (ALL) Business need a CRM solution'

 clickdimensions logo - new logo

Gill delivered a webinar 'Take your Marketing to New Heights with Dynamics 365 and ClickDimensions' to introduce people to the benefits of ClickDimensions

Madinah Institute logo - Gill ran a webinar for Madinah Institute in 2017 

Gill shared her 'Taming the Beast of CRM Data' presentation to the audience of Madinah Institute for Leadership and Entrepreneurship (MILE) as a webinar 

 Women's BizApps logo

Gill ran a virtual MB-200 study group to help members of Women's BizApps NSW meetup group (and others) pass the MB-200 - PowerPlatform Core + Dynamics Core exam

 Dynamics 365 Group logo - Gill was p[art of the corporate launch event for Dynamics 365 Group in Sydney and Melbourne in 2017


City Business Swap logo - Gill spoke frequently for City Business Swap between 2008 and 2012

Gill was a frequent presenter 
at City Business Swap



Gill Walker speaks online

During COVID-19 Gill has been sharing her knowledge online.  She has given a number of virtual presentations, some of which are here

Gill Walker Speaks - non CRM topics

Gill Walker enjoys chatting - and so is often invited to share her thoughts on various podcasts.  Some of those are here.

Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.