CRM Success Catalyst

CRM Success Catalyst - Gill Walker

 

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All About Dashboards in Microsoft Dynamics 365

All About Dashboards in Dynamics 365

Dashboards can be the central point from where you drive your business within Microsoft Dynamics 365.  A dashboard can show you your sales pipeline, the customer cases waiting to be resolved, the effectiveness of your marketing campaigns, progress towards key goals, outstanding customer correspondence and much much more.

Some of our clients run their weekly or monthly meetings directly from Dynamics 365 using dashboards.

Effective dashboards and reports enable you to see your results from across the company.

Microsoft Dynamics 365 has a range of dashboards - inbuilt dashboards, personal dashboards, system dashboards and interactive dashboards.  These dashboards can display charts, lists of data, other websites and more

Some users can run most of their day from one or two dashboards, so avoiding much of the navigation of the system.

At the end of this course, you will have:

  • All About Dashboards in Microsoft Dynamics 365An understanding of the data model of Dynamics 365 so you can create the data for your dashboards
  • Capability to create a range of charts for your dashboards - using the best chart for each job
  • Skills to create and manage a range of goals and targets on dashboards
  • An appreciation of different uses of dashboards in sales, support, marketing, system administration and management
  • An understanding of the uses of interactive dashboards

Target Audience for All About Dashboards in Microsoft Dynamics 365

  • People wanting to understand how they can create and manage Microsoft Dynamics 365 dashboards - project owners and business analysts
  • Users who want to fully understand the opportunities presented by dashboards
  • Microsoft Dynamics 365 Project Managers, Microsoft Dynamics 365 Business Analysts, Microsoft Dynamics 365 Solution Architects and Microsoft Dynamics 365 Data Analysts.

Course prerequisites for All About Dashboards in Microsoft Dynamics 365

A general understanding of the functionality in Microsoft Dynamics 365 and some knowledge of the data structure of Microsoft Dynamics 365. 

Course length

Two days

 

The Mystery of CRM Success - Unpacked

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Why Opsis?

Opsis is all about the clarity, security, and success of your Microsoft Dynamics 365. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal of Opsis.  My commitment is your success with Microsoft Dynamics 365.

My knowledge and experience are available to you through education, consulting, training your team, and speaking at conferences and other events.  I speak and train in person and virtually / online. 

I am a Microsoft Certified Trainer (MCT) and the President of the NSW chapter of Professional Speakers Australia (PSA).  I have been a Professional Member of PSA for several years.  I am a Microsoft Certified Professional and I hold the Microsoft Dynamics 365 Sales Functional Consultant Associate, the Microsoft Dynamics 365 Customer Service Functional Consultant Associate, and the Microsoft Dynamics 365 / Power Platform Solution Architect awards. I am also a ClickDimensions Certified Consultant.

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Five fundamentals of a foolproof CRM implementation strategy by Gill Walker

Five Fundamentals of a Foolproof CRM Strategy

To download our e-book, "Five Fundamentals of a Foolproof CRM strategy", click on this button: