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CRM - Why? Why small businesses need a CRM solution

In this presentation, part of InnovestSME's "Start-Up Business Ownership certificate", on 9th December 2017, Gill Walker highlights some of the key functionality that successful CRM should deliver to any business.

CRM is essential to the success of any business - large or small

This presentation shows the owners of start-ups, owner-operator, small businesses who have little experience of CRM, how a CRM solution is essential to their success - now and in the future.

The concepts covered include:

  • Why all businesses should include a CRM solution as part of their strategic plan
  • Different meanings of CRM
  • Benefits that successful CRM - regardless of the technology selected - will bring to you

Published by Gill Walker

Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.