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A conversation about CRM Leadership with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design

I spoke with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design about some of the challenges of leading a successful CRM project.

In our broad-ranging conversation, we spoke about CRM technology vs CRM philosophy, the roles of education and training in a successful CRM project, and some of the challenges for the CRM leadership team posed by an "agile" project.

You can listen to our conversation above.