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A conversation about CRM Leadership with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design

I spoke with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design about some of the challenges of leading a successful CRM project.

In our broad-ranging conversation, we spoke about CRM technology vs CRM philosophy, the roles of education and training in a successful CRM project, and some of the challenges for the CRM leadership team posed by an "agile" project.

You can listen to our conversation above.


Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.