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Client relationships and how CRM helps you manage them

Gill Walker in discussion with Steve Brossman

In this 2009 talk with Steve Brossman of Business OnlineTV, Gill Walker highlights how a CRM solution:

  • Gives you client information at your fingertips,
  • Lets you see the results of efforts at a glance, and
  • Enables you to easily stay in touch with clients

Additionally, CRM protects you against information loss when a team member leaves.

Listen to the conversation between Gill Walker and Steve Brossman to see how CRM helps you manage your client relationships as Gill discusses these key points with Steve.


Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.