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Gill Walker - the CRM Doctor

Who is Gill Walker - principal consultant and trainer with Opsis?

Gill Walker has a passion for CRM, and for sharing her knowledge.  She is a CRM trainer focused on Microsoft Dynamics 365, as well as a keynote speaker on CRM topics and an all round Microsoft Dynamics CRM and Microsoft Dynamics 365 guru. 

Gill loves getting underneath the problem and making it easy for you to understand.  She will work with you to identify what is important for you within your CRM project, so you can be confident that you will get a CRM solution that works for you - not just a CRM.  Gill fervently believes that people are more capable than they let on.  One of Gill's favourite roles is to mentor CRM implementers so they are able to manage Microsoft Dynamics 365 more confidently.  She also loves to work with all users to give them the confidence to fly with Microsoft Dynamics 365.

Gill says "I especially like making esoteric information easily understandable for everyone, even if they know nothing about CRM, technology or IT". 

Here’s why you will benefit from Gill Walker’s expertise

  • You have not yet started your business’s CRM journey, and you want to take this step. And, you want to get it right first time.  
  • You are keen to really leverage Microsoft Dynamics 365 without going down the road of large amounts of potentially risky coding.  
  • Additionally you do not want to fall victim to a project that becomes ‘bigger than Ben Hur’. – and especially one that is full of customisation that is questionably necessary, may not upgrade easily and for which you may not have the internal resources to support.

Gill is known as the CRM ‘fix-it’ woman. 

  • You have a Microsoft Dynamics 365 CRM or Microsoft Dynamics CRM that is not performing, not delivering the results that you expected it to deliver, or that users are not hapy to use and you want to make it better.  If nothing else, Gill will give you a second opinion about the problems that you believe you have;
  • You have problems or challenges within your business, such as:
    • inadequate sales;
    • users are being asked to enter the same information into a myriad of systems;
    • Customer issues are getting lost or forgotten, or are tied to one individual - and you dread to think what will happen if that individual leaves you;
    • Too much of your business IP is tied into one or a few individual people which creates a risk to your organisation;
    • Marketing and sales working as entirely discrete teams rather than as a co-ordinated business development arm of your business;
    • lack of knowledge about what is happening in your business, what sales are being made by whom, which of your products are most successful, perhaps because there are too many discrete sources of information;
    • users are complaining that the system is too slow - it takes too long to do their work.
  • You have Microsoft Dynamics CRM or Microsoft Dynamics 365 and you want to take it further, may be add marketing automation or one of the other add-ons available or perhaps extend it into new teams within your organisation.

Gill has been living and breathing CRM since the early 90's. Her first experience was developing a solution for call tracking when working on a support desk that had nothing other than paper - and not much of that! Then she wrote a Microsoft Access solution which ran her training business. This training expertise led to Gill being invited to lead the training team across Europe for Microsoft while they deployed Clarify and Siebel - before both of these solutions were swallowed by other vendors. This was followed by a few Clarify projects, which also brought her to Australia via Malaysia. Since 2002 she has dedicated herself to Microsoft Dynamics CRM and now Microsoft Dynamics 365.  You will struggle to find anyone more passionate about CRM solutions, or experienced in Microsoft Dynamics 365 than Gill.

Got issues with your CRM? 
Call on Doctor Gill - the CRM Doctor

Dr Gill will diagnose the issues and then prescribe a solution for you.

Since 2004 Gill has been the face and the head of Opsis - the Sydney-based Microsoft Dynamics 365 Consultancy experts, a boutique business consultancy.  Gill is the lead Microsoft Dynamics 365 CE consultant, and will look after your project throughout.  Opsis's sole focus is helping businesses get more clients, better cashflow and happier staff by successfully implementing CRM strategies and technology in whichever platform (CRM Online, an on premises CRM or in our cloud - OzCloudCRM) is best for the business.  

Since 2002, Gill has helped small businesses, corporates and government departments with their CRM challenges, ensuring that their CRM projects - both new implementations and improvements to existing solutions - achieve results.  Some implementations are simple - just some support as the out of the box solution delivers everything, or almost everything, that that the users require.  Others are more complex and required working with a larger team, including coders to create a larger solution.  However, every project includes scoping so the aims of the project are fully understood, that both user and management requirements are met and the users are trained.

Microsoft Dynamics 365 Trainer

Gill is a Microsoft Dynamics 365 Trainer.  She has been training for over twenty five years across a range of products and CRM offerings.  More recently Gill has delivered many different courses on Microsoft Dynamics 365 and Microsoft Dynamics CRM.  

Gill is an expert at training end users to become more confident in their use of the CRM that they need to use to do their job.Gill Walker - Dynamics 365 Trainer, CRM speaker and CRM consultant

Gill developed Guide Me Guru, a program to enable people to understand the core functijonality of Micosft Dynamics 365 in their own time.  She is the author of the 'Getting started with Microsoft Dynamics 365' course, which is perfect way for business leaders and subject matter experts to start the see the power of Microsoft Dynamics 365 before it is customised.  

She is also the author of several technical Microsoft Dynamics 365 training courses, including:

For full details of these courses see Microsoft Dynamics 365 and CRM Training with Opsis.

She was the Lead Trainer for Microsoft as part of the team who deployed a global CRM solution across Europe, and has worked in 17 countries from US to Europe, Asia and now Australia and most recently New Zealand.  Gill was the lead MCT trainer for Microsoft's major upgrade of Microsoft Dynamics CRM - Microsoft CRM 2013 - which introduced the new, radically changed user interface.

Keynote Speaker on how CRM benefits business

Click here for Gill Walker's speaking profile

Gill Walker speaks to groups of business people about CRM.  She is the creator of the “Ahead of the Pack” seminars which provide key business decision makers with the information that they need to make to make those important decisions about CRM in their business.  Topics covered include:

  • The nine steps of CRM success
  • Leading a CRM leadership change
  • Taming the Beast of CRM data
  • Breaking the Barriers of Marketing Automation with ClickDimensions

From developing a basic system from scratch when running a Support Desk in the United States in 1991, Gill has understood the importance of Customer Relationship Management, the benefits that it will bring to a business and of using technology to support the CRM strategies of the business, rather than allowing the technology or IT to be the driver of the project. 

Gill Walker speaking with Steve Brossman As featured in FBO bannerRashid Kotwal interviews Gill Walkereaglewaves radio banner

Other achievements

Gill is a proud member of Keynoters Toastmasters a club that she helped to found.  Gill has loved working towards her Communication and Leadership awards.  Gill is Chairman of the Training and Leadership Institute for District 90 and has turned around the Club Leadership training within the District.  She has been the Vice President of Education and President of two clubs. She also took on the challenge of being an Area Director for Hawkesbury Division in the newly formed District 90.  

Gill Walker is a full member of Professional Speakers Australia.  She achieved her full membership status in August 2017.

Gill was a Venturer Leader for Normanhurst Scout Group for six years, and has been a key part of Dragonskin, the major event in the Venturer Scout calendar each year, including ensuring that all of the HQ staff of Dragonskin were fed over Easter.

For several years she was a stalwart committee member of City Business Swap - the leading business skill development club for business people. She sourced all the speakers for City Business Swap weekly meetings for several years.  When time permits she is a creative cook and loves entertaining friends at home. To relax she enjoys nothing more than reading or listening to classical music.

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Getting in touch with us is easy - we'd love to hear from you

Phone: +61(2) 8212 3480

Email: opsisinfo(at)opsis.com.au

Skype: opsiscrm

Postal address: GPO Box 2479, Sydney, NSW 2001

Office Address: Suite 1a,
993 Pacific Highway,
Pymble, NSW 2073

Gill would love to assist you

Gill's speaker bio is here.  Gill loves speaking on CRM and how it will help your business


To arrange Microsoft Dynamics 365 training on your Dynamics 365 click here


If you would like to learn more about the CRM functionality of Microsoft Dynamics 365 try Guide Me Guru


To speak to Gill about any aspect of your Microsoft Dynamics 365 project please call her on 0410 449709

Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.