Gill Walker as a Speaker

Gill Walker speaks about exposing the Mystery of CRM SuccessGill Walker is your first choice for speaking to an audience about CRM (Customer Relationship Management) success - implementation success and user success. She speaks to a range of audiences - from conferences to networking groups - in person and virtually, about CRM and its business benefits: the philosophy and methodology of success, rather than the technology detail - and sometimes about Microsoft Dynamics 365.

Gill’s work inspires and excites sales people to use their CRM to improve their revenue, managers discover easier ways to strategise, and technical staff relish the opportunity to contribute to the bottom line.

Watch Gill speaking here.

showreel

Gill’s aim for any audience is for everyone to leave with an understanding of how to ensure that their CRM is a key factor in their success.

Through hugely informative and entertaining keynotes and workshops, Gill Walker shows how to use your CRM to gain and retain the clients that you serve best to the benefit of your entire organisation.  Her presentations are peppered with stories from her decades of experience consulting and training to a wide range of organisations.

With over a decade of speaking experience, backed up with two decades of CRM project implementation expertise, Gill will ensure that you have powerful, practical take-home ROI. Please consult with her to ensure a fully customised presentation that meets your required deliverables.

 

Gill Walker's Speaking Show Reel

In this showreel, you will see Gill sharing her knowledge, speaking to audiences ranging from small networking groups to larger conferences - in person and virtually. Gill Walker's video showreel includes segments from Microsoft Ignite 2020, Dynamics365 PowerPlatformSaturday in February 2020 in Sydney, and when she spoke for the Parramatta Chamber of Commerce NRG breakfast networking group.

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Gill Walker speaks Taming the beast of CRM dataGill Walker speaks about ClickDimensionsGill Walker speaks on Digital Transformation

Gill Walker Speaks - in-person and online / virtually

Many years of practice have made Gill an expert speaker.  Gill’s speaking inspires and excites sales people and other audience members to use their CRM to improve their revenue, managers discover easier ways to strategise for CRM success, and technical staff relish the opportunity to contribute to the business by really making the Microsoft Dynamics 365 on which they are working really sing.

Her ability to teach her students simple rules for creating a well-structured speech with appropriate visual aids has made her a sought-after speaker coach. She has worked with groups such as City Business Swap, Normanhurst Venture Scouts, Toastmasters, and the Women's BizApps group to help their members learn how to structure and deliver a presentation to their audiences and apply this understanding of presentations to their knowledge and expertise. The last thing you want to do is leave your audience thinking that they will never be able to accomplish "all that" after a presentation that is both overstuffed and disorganized in some way.

Gill's purpose when she speaks is for the audience to feel confident in their own ability to apply her material to their life and work.

Gill Walker Speaks: on how to ensure that your CRM project is successful

Taming sm 700x366Gill’s aim for any audience is for everyone to leave with a better understanding of how to ensure that their CRM is a key factor in their success.

Through hugely informative, entertaining keynotes and workshops, in person or online, Gill Walker shows how to ensure that your CRM enables you to gain and retain the clients you serve best, to the benefit of your entire organisation. 

Gill realised many years ago that any organisation could achieve far more with their CRM – if they made a few simple changes to their approach. Education should take a far bigger role. Gill brings this passion to life with her keynotes, presentations, training and consulting.

Her audiences gain extraordinary value as she shows how to get the most out of a CRM investment. Gill combines success stories and war stories with her in-depth knowledge, from more than two decades of helping her clients supercharge their CRM projects. With Gill’s guidance, organisations can monetise and measure the value of their CRM, making it a highly profitable part of your business.

Although Gill is a Microsoft Certified Trainer, her speaking will help anyone interested in CRM Success – she is not software specific.

Gill Walker Speaks: About subjects other than CRM.

Gill Walker speaking at Microsoft's Ignite - Unconference

To assist others in improving their presentation abilities as well, Gill Walker not only provides her experience in CRM implementation (specifically with Microsoft Dynamics 365) but also shares her presenting skills as a way to aid others.

We've all heard of 'Death by PowerPoint,' and some of us have even experienced it ourselves. No one can hold PowerPoint responsible for anyone's death because PowerPoint is just a tool. Gill is an avid user of visual aids to further her message and students' understanding. With her problem-solving and speaking talents, Gill can create this intense use of PowerPoint. She's willing to share this information with you.

Gill is a member of the Professional Speakers Association of Australia and will be the NSW Chapter president in 2021. As a result of her extensive experience as a speaker and trainer, she can impart her knowledge and skills to her audience, enabling them to create and deliver presentations they can be proud of. 

 

Gill has spoken for a range of events and organisations - in person and online (virtually)

Microsoft Ignite The Tour where Gill Walker delivered 'Hit Target with (transformed) TechTalks'

Gill delivered 'Hit Target with (transformed) TechTalks' at Microsoft Ignite 2020 at the International Convention Centre, Darling Harbour in Sydney.

PowerPlatformSaturday in Sydney where Gill Walker spoke on "Security is the Chief Enemy of Mortals

Gill spoke on "Security is the Chief Enemy of Mortals" at Power Platform Saturday in Sydney.

Gill Walker helped members of NRG1 understand the benefits of a CRM solution to a small business

Gill spoke at Parramatta's Chamber of Commerce NRG1 networking group.  She demonstrated how all businesses, especially small businesses, benefit from a CRM solution - which may or may not require technology and significant investment.

Gill Walker was a guest speaker at CPA Week where she spoke on 'Choosing the Best CRM for you'Gill was a guest speaker at CPA week.  She presented "Choosing the best CRM for you" to help CPA members understand how to help their clients choose the best CRM.

Gill Walker spoke on 'Leading a CRM change' at Australian Institute of Management (AIM) in 2016

Gill Walker was very well received when she spoke on "Leading a CRM Change" at the Illawarra Chapter of the Australian Institute of Management (AIM).

  Gill Walker spoke on 'Essential Steps to successful User Acceptance Testing' at the Software Testing Symposium (STS18) in Sydney

Gill shared the platform to speak on 'Essential Steps to Successful User Acceptance Testing'.

Gill Walker spoke on 'Taming the Beast of CRM data' at CRM Saturday in Sydney in 2017

Gill spoke on 'Taming the Beast of CRM Data' at CRM Saturday in Sydney.

Gill Walker is a strong supporter and frequent speaker for the Women's BizApps NSW meetup group - both in person and virtually

Gill is a frequent presenter and speaker at Women's BizApps NSW group to support members in their learning of Microsoft Dynamics 365 and their technical presentation skills.

Gill Walker spoke at Innovest SME in 2017 on 'Why all businesses need a CRM solution

Gill Walker was the guest presenter at InnovestSME's "Start Up Business Ownership Certificate".  Here, she presented 'Why (small (ALL) Business need a CRM solution' - a very important topic for aspiring and new business owners.

 Gill Walker delivered 'Taking your marketing to new heights with ClickDimensions' as a webinar for ClickDimensions

Gill delivered a webinar on behalf of ClickDimensions entitled 'Take your Marketing to New Heights with Dynamics 365 & ClickDimensions'.  This introduced the audience to the Marketing Automation with ClickDimensions

Gill Walker ran a webinar for Madinah Institute in 2017 

Gill shared her 'Taming the Beast of CRM Data' presentation as a webinar to the audience of Madinah Institute for Leadership and Entrepreneurship (MILE). 

 Gill Walker ran a study group to help members of the Women's BizApps group succeed with their MB-200 exam

Gill ran a virtual study group for Women's BizApps NSW meetup group.  This helped several  members pass MB-200 - PowerPlatform Core + Dynamics Core exam.

 Gill Walker was part of the corporate launch event for Dynamics 365 Group in Sydney and Melbourne in 2017

 

Gill Walker spoke frequently for City Business Swap between 2008 and 2012

Gill has spoken frequently at City Business Swap 

 

 

Gill Walker speaking on 'Exposing the Mystery of CRM Success'Gill Walker's key topics

Gill's audiences gain extraordinary value as she shows them how to get the most out of their CRM investment. Although Gill is a Microsoft Certified Trainer, her work is not software specific. She takes her in-depth knowledge to a wider set of principles and processes so you can monetise and measure the value of your CRM, making it a highly profitable part of your business.

Screen Shot 2021 07 02 at 2.47.29 PMFive Ways to Increase your Business Profit – with CRM

  • What is business profit?
  • How can you increase your business profit – regardless of your industry?
  • How will your successful CRM help you achieve this?

Unpacking the Mystery of CRM Success

  • Screen Shot 2021 07 02 at 2.38.29 PMWhy is CRM success so elusive?
  • CRM is Simple, but not Easy
  • Why Assumptions make an Ass of You and Me

Taming the Beast of CRM Data

  • Data is useless – information and knowledge are powerful
  • How do we convert our data into valuable information?
  • The options within Microsoft Dynamics 365 (or CRM) to enable you to make the right decisions based on your data

 

QCG8HWh8

Screen Shot 2021 07 20 at 3.34.22 PMScreen Shot 2021 07 20 at 4.08.26 PMScreen Shot 2021 07 20 at 4.10.38 PM

If you are organising an event or conference, and you are looking for a lively speaker on the value of CRM for sales, customer service, marketing or reporting - or perhaps on a more technical aspect of CRM - Gill Walker would be your ideal choice. 

 

Gill has spoken for a range of events and organisations - in person and online (virtually)

Microsoft Ignite The Tour where Gill Walker delivered 'Hit Target with (transformed) TechTalks'

Gill delivered 'Hit Target with (transformed) TechTalks' at Microsoft Ignite 2020 at the International Convention Centre, Darling Harbour in Sydney.

PowerPlatformSaturday in Sydney where Gill Walker spoke on "Security is the Chief Enemy of Mortals

Gill spoke on "Security is the Chief Enemy of Mortals" at Power Platform Saturday in Sydney.

Gill Walker helped members of NRG1 understand the benefits of a CRM solution to a small business

Gill spoke to the members of Parramatta's Chamber of Commerce NRG1 breakfast networking group.  She demonstrated how all businesses, and especially small businesses, as members of the NRG group tend to be, benefit from a CRM solution - which may or may not require technology and significant investment.

Gill Walker was a guest speaker at CPA Week where she spoke on 'Choosing the Best CRM for you'Gill was a guest speaker at CPA week in 2015.  She presented "Choosing the best CRM for you" to help CPA members understand how to help their clients choose the best CRM for their needs.

Gill Walker spoke on 'Leading a CRM change' at Australian Institute of Management (AIM) in 2016

Gill Walker spoke on "Leading a CRM Change" at the inaugural meeting of the Illawarra Chapter of the Australian Institute of Management (AIM).  This CRM Leadership presentation was very well received.

  Gill Walker spoke on 'Essential Steps to successful User Acceptance Testing' at the Software Testing Symposium (STS18) in Sydney

Gill shared the platform to speak on 'Essential Steps to Successful User Acceptance Testing'.

Gill Walker spoke on 'Taming the Beast of CRM data' at CRM Saturday in Sydney in 2017

Gill spoke on 'Taming the Beast of CRM Data' at CRM Saturday in Sydney.

Gill Walker is a strong supporter and frequent speaker for the Women's BizApps NSW meetup group - both in person and virtually

Gill is a frequent presenter and speaker at Women's BizApps NSW group.  She supports members of Women's BizApps meetup group in their learning of Microsoft Dynamics 365 and their technical presentation skills.

Gill Walker spoke at Innovest SME in 2017 on 'Why all businesses need a CRM solution

Gill Walker was the guest presenter at InnovestSME's "Start Up Business Ownership Certificate".  Here, she presented 'Why (small (ALL) Business need a CRM solution' - a very important topic for aspiring and new business owners.

 Gill Walker delivered 'Taking your marketing to new heights with ClickDimensions' as a webinar for ClickDimensions

Gill delivered a webinar on behalf of ClickDimensions entitled 'Take your Marketing to New Heights with Dynamics 365 and ClickDimensions'.  This presentation introduced the audience to the Marketing Automation benefits of ClickDimensions

Gill Walker ran a webinar for Madinah Institute in 2017 

Gill shared her 'Taming the Beast of CRM Data' presentation as a webinar to the audience of Madinah Institute for Leadership and Entrepreneurship (MILE). 

 Gill Walker ran a study group to help members of the Women's BizApps group succeed with their MB-200 exam

Gill ran a virtual study group (conceived before COVID-19 hit) for Women's BizApps NSW meetup group (and others).  This group helped several of its members pass the MB-200 - PowerPlatform Core + Dynamics Core exam.

 Gill Walker was part of the corporate launch event for Dynamics 365 Group in Sydney and Melbourne in 2017

 

Gill Walker spoke frequently for City Business Swap between 2008 and 2012

Gill has spoken frequently at City Business Swap 

 

 

Gill Walker speaking on 'Exposing the Mystery of CRM Success'Gill Walker's key topics

Gill's audiences gain extraordinary value as she shows them how to get the most out of their CRM investment. Although Gill is a Microsoft Certified Trainer, her work is not software specific. She takes her in-depth knowledge to a wider set of principles and processes so you can monetise and measure the value of your CRM, making it a highly profitable part of your business.

Screen Shot 2021 07 02 at 2.47.29 PMFive Ways to Increase your Business Profit – with CRM

  • What is business profit?
  • How can you increase your business profit – regardless of your industry?
  • How will your successful CRM help you achieve this?

Unpacking the Mystery of CRM Success

  • Screen Shot 2021 07 02 at 2.38.29 PMWhy is CRM success so elusive?
  • CRM is Simple, but not Easy
  • Why Assumptions make an Ass of You and Me

Taming the Beast of CRM Data

  • Data is useless – information and knowledge are powerful
  • How do we convert our data into valuable information?
  • The options within Microsoft Dynamics 365 (or CRM) to enable you to make the right decisions based on your data

 

QCG8HWh8

Screen Shot 2021 07 20 at 3.34.22 PMScreen Shot 2021 07 20 at 4.08.26 PMScreen Shot 2021 07 20 at 4.10.38 PM

If you are organising an event or conference, and you are looking for a lively speaker on the value of CRM for sales, customer service, marketing or reporting - or perhaps on a more technical aspect of CRM - Gill Walker would be your ideal choice. 

 

 

More keynote presentations by Gill Walker

Security is the Chief Enemy of Mortals

security does not allow us to be complacent

In "Security is the Chief Enemy of Mortals", Gill Walker travels through the Microsoft Dynamics 365 CE security challenges, the moving parts of its security, and gives us some tips to survive the traps of setting up a security model within Microsoft Dynamics 365.  This video was made at PowerPlatformSaturday Sydney on Saturday 15th February 2020.

The requirements of a solution that provides models which protect sensitive data and enable collaboration, at first glance, seem impossible. But Microsoft Dynamics 365 Power Platform provides us with this - and in a way that meets the needs of small businesses, large businesses, and franchises.

Surviving Microsoft Dynamics 365 2020 R1 Update

10 minute presentation

surviving 2020 r1

Following the recent pattern of updates every six months, organisations using Microsoft Dynamics 365 Online have another raft of changes rapidly approaching.

This video is Gill Walker's presentation 'Surviving Microsoft Dynamics 365 2020 R1 Update' given at the 2020 kickoff of the Women's BizApps group meeting in  February 2020 in Sydney.  In this short, ten minute, presentation Gill provides a brief overview of the Microsoft Dynamics 365 CE changes coming in April 2020 with tips to ensure that you come out of the update as a survivor.

Why Opsis?

Opsis is all about the clarity, security, and success of your CRM with Microsoft Dynamics 365. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal of Opsis.  My commitment is your success with Microsoft Dynamics 365. 
CRM success delivers business success.

My knowledge and experience are available to you, however you need it.

I am

  • Microsoft Certified Trainer (MCT)
  • Microsoft Certified Professional with
  • Microsoft Dynamics 365 Sales Functional Consultant Associate
  • Microsoft Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Dynamics 365 / Power Platform Solution Architect.
  • ClickDimensions Certified Consultant.
  • Longtime member and 2021 Chapter President of PSA. 
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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring for CIOs and other decision makers tasked with implementing Microsoft Dynamics 365.