The Seven Sins of Dynamics 365 Training - recorded presentation below
Gill Walker is passionate about education and training as a key part of the success of a CRM project. She is particularly passionate about quality training, so that the particpants do truly learn the processes and skills required. Gill gets very upset when she encounters 'tick box training' - ineffective training done so that someone, or an organisation can say that they have done training - when really the training was so ineffective that it might as well have not been done.
A Microsoft Dynamics 365 project can make you $millions or cost you $millions. Over half of the ERP project surveyed in the 2019 Digital Transformation survey experience operational disruption when they go live. Worse than that, the average budget overrun is bwetween 50 and 300%.
Training is key to ensuring project success, so that you stay on the right side of this. In this session you learn how to keep your project ‘in the black, not the red’.
Gill presented "The Seven Sins of Dynamics 365 Training" to the Women's BizApps group in Sydney. To understand these Seven Sins, which are commoner than you might imagine, and to keep them well out of your project, watch this recorded presentation. It is so easy to let one (or more) of these ugly sins into a training program. Although this presentation is focussed on Dynamics 365, the same seven sins can derail any training - technical or non-technical. They usually creep in because of time or budget constraints (which may themselves arise due to inadequate understanding and education). However, they can end up costing huge amounts, because of the
- Poor, perhaps technically unsound, design
- Incorrect implementation
- Poor usage and user adoption
that they frequently create.
Prior to this, I presented this speech as a more generic session to a Toastmasters club.