Every business is different! At Opsis we truly understand this.  We do not try to give you the implementation that worked for our last client, nor do we force you to be something that you are not.  At Opsis we take the time to understand your business and then we deliver a solution comprising, software, hosting, consultancy and training which works with and for you.  However, you do get the experience of our consultants who have worked in CRM projects of all sizes and in many industries.  We deliver a solution which amplifies your sales, and marketing results while helping the people on the ground but still delivering the reporting that management want and regard as a measure of a successful project.

We commence each project with a requirements gathering, which gives you the chance to revise your business processes and to retune them to take advantage of the best practice that is built into the software.  This approach is often associated more with the big budget larger organisations, but smaller organisations will also find that this approach delivers better return on investment and an overall more satisfactory result than a piecemeal install and then continuous change approach.  This does not mean that we spend weeks analyses every nook and cranny of your business, nor does it mean that nothing can change after this initial scoping exercise. However, it does mean that you get the opportunity to review many aspects of your business and how it finds and serves your customers.  This is particularly important in the 2009 economic climate.  However, it does mean that when your users first start to use the new solution they have something that works with their familiar way of working and contains their data.

All Opsis consultants are experienced and certified in Microsoft Dynamics CRM.

Opsis has rescued some projects where the analysis has not been done and the client has rejected the original implementer.  The reason for the rejection is always lack of experience in implementing line of business software applications and the lack of ability to bring together best practice with the functionality that is already in the standard program.

WHY CHOOSE OPSIS FOR YOUR IMPLEMENTATION?

"Opsis is a Microsoft Certified Partner for Microsoft Dynamics CRM.
We are committed to providing services and products to enable business and give your organisation the competive edge in the market."

Our Approach

Every business is different! Here at Opsis we understand that and we take the time to understand your business.

An extensive understanding of your business and especially your desired business processes is required to identify the areas where the best rewards will be found, given the nature of the business issue and the capabilities and costs of the solution.

Here we use our business analysts, who have worked in many industries, to scope out a solution to your requirements which can be implemented quickly and safely to maximise the Return on Investment (ROI).

The Process

• Meet the interested parties for the requirements gathering to discuss their aims from the project
• Develop the project plan
• Present the proposal (project plan & costing)
• Customise and configure a test environment to deliver the aims discussed previously
• Conduct user acceptance testing
• Migrate relevant legacy data
• Train the users
• Go Live
• Provide post implementation support

Scoping Your Solution

We produce a project plan which details the how Microwoft CRM should be changed (customisation, workflow processes, configuration) to meet your business needs, how we will train your users and conduct testing.  This is then shared and discussed with you to ensure that the implemention delivers on your requirements.

The final stage of any project is the post go-live support where we work with you to ensure that the change to your organisation is a smooth transition.

Because of this detailed scoping exercise and project plan, we are able to work to a fixed price for your implementation.  This means that you know what you will be receiving and how much it will cost before the project begins.

Contact our support service by e-mailing your Name, Company Name and Telephone Number to opsisinfo This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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