Gill Walker - Your CRM Success Catalyst
speaking, training and consulting
in CRM, Microsoft Dynamics 365, Microsoft CRM and ClickDimensions
in person and online / virtually
since 2003

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Opsis provides Microsoft Dynamics 365 consulting, training and support.  Our principal CRM Success Catalyst - Gill Walker - speaks on business success and CRM success

Our services are all about your success - to build your business and boost your profit

 

Education

Education

Opsis delivers formal and flexible training for your end users, for your technical team members and for your leadership team to help with the success of your CRM project

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Speaking

Speaking

Gill Walker of Opsis speaks on CRM Success, CRM Leadership and techniques to build your business achievements with your CRM

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Advice

Advice

Opsis advice focusses on your CRM success – not licence sales or billable hours

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Results

Results

When you invest in an Education-led approach, your CRM results follow your understanding – upwards

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Latest blog posts by Gill Walker

  • How to avoid losing money on Dynamics 365 projects

    How to avoid losing (lots of) money on your Dynamics 365 projects This morning, while perusing the IT News, I came across an article about a $3.5M loss posted by one of the Australian System Integrators, who provide consulting on Microsoft technologies. The loss was said to be caused by poor project governance and controls, and perhaps more specifically professional service contract cost over-runs. Is this massive financial loss what you want for your CRM project? How can you prevent your project leading to this sort of financial disaster? To me, this story raises a number of questions emanating from

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  • Microsoft Dynamics 365 can help you avoid information overload

    Microsoft Dynamics 365 can help you avoid information overload

    How a successful implementation of Microsoft Dynamics 365 can help you (and your team) avoid information overload Information overload is the excess of information available to you when aiming to complete a task or make a decision. This excessive information impedes the decision-making process, resulting in a poor (or even no) decision being made.  There are many ways that a successful implementation of Microsoft Dynamics 365 CE can help you avoid this horrible situation. Quick and simple capture of client communications

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  • Scope of Processes in Dynamics 365

    Scope of Processes (Business Rules and Synchronous Classic Workflows) in Microsoft Dynamics 365 There are several different ways of automating your Microsoft Dynamics 365 - which save time and make life easier for your users.

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  • Avoid a CRM project budget blowout - focus on Understanding

    Do you want to ensure that your CRM project stays at least close to your planned budget? To avoid a project, CRM or non-CRM, budget blowout - focus on Understanding.   This is a true story. A client, badly misadvised by their trusted partner Thousands of dollars wasted Thousands of hours of effort wasted All because understanding was missing CRM projects are rarely found to be easy.  Budget blowout - and sometimes massive blowout - is surprisingly common.

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  • Comparison of Power Automate and Classic Workflow

    Comparison of Power Automate and Classic Workflow

    A Comparison of Power Automate and Classic Workflow in Dynamics 365 Microsoft Dynamics 365  and Power Platform have several different ways to automate tasks for your users.  It is essential to know which is the best tool for a given requirement.  Each of these techniques (tools) has their role to play in a successful CRM project.  The majority of these techniques do not require coding skills, although they do still require a logical way of thinking.  This blog is only looking at Power Automate and Classic Workflow.  It is one of a series of short blogs that I am developing as

    Read More
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A selection of Opsis clients, past and present


Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring for CIOs and other decision makers tasked with implementing Microsoft Dynamics 365.