Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM


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In Conversation with NextTech - Which Microsoft Dynamics 365 Certification Is Right for Me?

Recently I spoke with Jabez LeBret - the Marketing Director from NextTech - about Microsoft Dynamics 365 certifications.

Gill Walker Speaks about Her Entrepreneurial Journey with Mohammad Bashir 


In this interview with Mohammad Bashir of Entrepreneurs Empowerment Club, Gill Walker reveals her story, challenges, and aspirations as an entrepreneur in the CRM space.  She speaks about how she became the person she is today.

Get to know Gill Walker in-depth as she shares about the experiences, tools, and people that made her an empowered CRM Success Catalyst today.


Gill Walker Takes A Deep Dive into CRM Tech with That Tech Pod

On this episode of That Tech Pod, Laura and Gabi talk to CRM Success Catalyst, Gill Walker to tackle CRM challenges and trends.

Some of the topics covered are:

  • What is CRM as a platform and technology
  • Data challenges when implementing CRM
  • Bypass security traps of CRM implementation
  • Why education matters and how implementers can benefit from it

Listen to the entire episode and discover a link between CRM and The Emperor's New Clothes. 

Gill Walker in Conversation with Sam Gupta

Gill Walker sat down with Sam Gupta as a guest on his podcast.  They talked about how WORM and broad education lead to CRM success. On the way, they discussed how to link your ERP and eCommerce with CRM, the place for Marketing Automation besides CRM and looked at a few of the 'less than successful' projects which Gill has been invited to help rescue.  They even mentioned how in CRM 'all roads lead to Rome!'.

To see how all these features link together within CRM success - or otherwise -  listen to the complete conversation here.

Microsoft Dynamics 365? " 'Is it a 'Trojan Horse' or an 'Arabian Steed' " with Testhouse

Gill Walker was part of a round table with Sug Sahadevan, Peter Thompson, Steve Williams and Stefani DiMiliani brought together by Testhouse to talk about several important aspects of a Dynamics 365 project that decision makers should be aware of when setting up their Dynamics 365 project. Testhouse focus on quality and testing within a wide range of IT projects, including Microsoft Dynamics 365. This video is Gill's part of that discussion.

A Trojan Horse looks good - at first.  But once inside, it causes havoc.  (When the Greeks defeated Troy, they achieved it by gifting the Trojans a wooden horse.  Inside the wooden horse Greek soldiers were hidden.  These soldiers, once inside the city and past all the previously impenetrable defences, overcame Troy.)  Is this your CRM?  Instead, you would probably like to have a CRM that can be compared to an Arabian Steed - fast and elegant.  An Arabian Steed CRM helps your users to do their jobs and achieve their goals more quickly.

Why Opsis - for your CRM success?

Opsis is all about the simplicity, security and success of your CRM with Microsoft Dynamics 365 and Power Platform. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal CRM Success Catalyst at Opsis and creator of SuccessRM - your blueprint for CRM success.  My commitment is your success with Microsoft Dynamics 365 and Microsoft Power Platform. 
CRM success delivers business success.

My knowledge and experience are available to you, however you need it.

I am:

  • a speaker at conferences and networking events
  • 2023 Business Applications MVP (Microsoft Most Valuable Professional)
  • a Microsoft Certified Trainer (MCT)
  • a Microsoft Certified Professional with many awards including
    • Microsoft Dynamics 365 Sales Functional Consultant Associate
    • Microsoft Dynamics 365 Customer Service Functional Consultant Associate
    • Microsoft Dynamics 365 Power Platform App Maker Associate
    • Microsoft Dynamics 365 / Power Platform Solution Architect.
  • a ClickDimensions Certified Consultant
  • the Influential Business Woman of the Year 2021 Educator of the Year
  • the Influential Business Woman of the Year 2022 Most Trusted CRM Consultant
  • the Influential Business Woman of the Year 2023 Most Trusted CRM Consultant
  • Thinkers360 Thought Leader and Influencer for CRM
  • Toastmaster since 2012 and DTM (Distinguished Toastmaster) since 2020
  • Longtime member and 2021 Chapter President of Professional Speakers Australia (NSW). 

Gill Walker's showreel QR code

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.