Do you want to ensure that your CRM project stays at least close to your planned budget?

To avoid a project, CRM or non-CRM, budget blowout - focus on Understanding.

 

This is a true story.

  • A client, badly misadvised by their trusted partner
  • Thousands of dollars wasted
  • Thousands of hours of effort wasted
  • All because understanding was missing

CRM projects are rarely found to be easy.  Budget blowout - and sometimes massive blowout - is surprisingly common.

If you want to ensure that your CRM project budget stays close to your planned budget, rather than falling victim to budget blowout - focus on understanding.  Ensure that you have people in your internal team who understand

  • Project Methodology
  • The selected technology
  • Your business

Every member of your team should understand at least one of these three factors, and ideally, you have some people who are across all of them.  This is how you avoid the 'lost in translation' effect as requirements (or desires) pass from the business to the implementation team.  It is a sound investment to upskill team members in any of these areas where they are lacking.

While this story focusses on a CRM client of mine, much of the content is applicable to non-CRM projects.

Why Opsis?

Opsis is all about the clarity, security, and success of your CRM with Microsoft Dynamics 365. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal of Opsis.  My commitment is your success with Microsoft Dynamics 365. 
CRM success delivers business success.

My knowledge and experience are available to you, however you need it.

I am

  • Microsoft Certified Trainer (MCT)
  • Microsoft Certified Professional with
  • Microsoft Dynamics 365 Sales Functional Consultant Associate
  • Microsoft Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Dynamics 365 / Power Platform Solution Architect.
  • ClickDimensions Certified Consultant.
  • Longtime member and 2021 Chapter President of PSA. 
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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring for CIOs and other decision makers tasked with implementing Microsoft Dynamics 365.