Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM

Taming the beast of CRM data

There is little point in capturing all your customer / client and prospect information, and diligently entering it all into Microsoft Dynamics 365 (or Microsoft Dynamics CRM, or any other CRM), if neither you nor anyone else can get it out - and get it out in a meaningful way.

Data is useless – information and knowledge are powerful
How do we convert our data into valuable information?
The options in Microsoft Dynamics 365 (or Microsoft Dynamics CRM) to enable you to make the right decisions from your data

Behind any successful CRM solution lies great data.

So all the data's in your CRM. Now how do you get it out? And how do you turn that data into useful information?

Gill spoke on 'Taming the Beast of CRM Data' at CRM Saturday 2017 in Sydney

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions. We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia. Gill is the creator of SuccessRM - your blueprint for CRM success. We offer:

Strategy for your successful CRM
Microsoft Dynamics 365 and Power Platform
- scoping
- implementation
- technical support
- training
- consulting, advice and guidance
- assistance with your centre of excellence
Mentoring for CIOs and other decision makers tasked with implementing CRM.