CRM and Dynamics 365 Success e-books - by Gill Walker of Opsis

Gill Walker has written several must-read CRM and Dynamics 365 Success e-books.  Gill wrote these e-books to make your CRM life easier.  They are available at no-charge - absolutely free - just click on the image of each e-book that you want, and we will send you a link for immediate download.

Seven Essential Questions to Start Your CRM Journey on the Right Foot by Gill Walker Marketing Automation with Microsoft Dynamics 365 by Gill Walker Choosing Between Microsoft CRM and Dynamics 365 Online or On-Premise by Gill Walker Five Fundamentals of a Foolproof CRM Implementation Strategy by Gill Walker
Seven Essential Questions to Start Your CRM Journey on the Right Foot
(28 pages)
Marketing Automation with Microsoft Dynamics 365
(26 pages)
Choosing Between Microsoft Dynamics 365 Online or On-Premise
(32 pages)
Five Fundamentals of a Foolproof CRM Strategy
(38 pages)
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Why 14 percent of CEOs want to junk their CRM and start all over again by Gill Walker Five Ways that Microsoft Dynamics 365 Enables a Sales Manager to Excel by Gill Walker Structuring the Product Catalogue Correctly for Your Organisation in Microsoft Dynamics 365 by Gill Walker Seven Steps to a Successful Trial of Microsoft Dynamics 365 by Gill Walker
Why 14% of CEOs Want to Junk Their CRM and Start All Over Again
(12 pages)
Five Ways that Microsoft Dynamics 365 Enables a Sales Manager to Excel
(18 pages)

Structuring the Product Catalogue Correctly for your Organisation
(45 pages)

Seven Steps to a Successful Trial of Microsoft Dynamics 365
(12 pages)
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Opsis' approach to any CRM project is ensuring that the organisation benefits from an effective and profitable implementation – regardless of technology.  Our particular focus is Microsoft Dynamics 365 CE, although our approach is valuable regardless of the technology selected.

Gill Walker, the principal of Opsis, and author of these e-books, is known as the CRM Success Catalyst and has an educational approach to CRM implementation rather than licence sales or billable hours.  This educational approach, when followed throughout a project, delivers an implementation that makes the best use of the selected technology, well-trained users - at all levels - and implementers, and so ensures success.

Why Opsis?

Opsis is all about the clarity, security, and success of your Microsoft Dynamics 365. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal of Opsis.  My commitment is your success with Microsoft Dynamics 365.

My knowledge and experience are available to you through education, consulting, training your team, and speaking at conferences and other events.  I speak and train in person and virtually / online. 

I am a Microsoft Certified Trainer (MCT) and the President of the NSW chapter of Professional Speakers Australia (PSA).  I have been a Professional Member of PSA for several years.  I am a Microsoft Certified Professional and I hold the Microsoft Dynamics 365 Sales Functional Consultant Associate, the Microsoft Dynamics 365 Customer Service Functional Consultant Associate, and the Microsoft Dynamics 365 / Power Platform Solution Architect awards. I am also a ClickDimensions Certified Consultant.

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring for CIOs and other decision makers tasked with implementing Microsoft Dynamics 365.