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Decision Support

Independent judgement when the call matters.

Senior advisors reviewing data and reports together to reach a difficult business decision.

Some decisions carry disproportionate risk.

In a Dynamics 365 and Power Platform program, leaders face a stream of decisions that shape cost, risk, and adoption long before the build is finished.  These include choices about outcomes and success measures, scope boundaries and what will be deferred, target operating model and ownership, governance and decision rights, data strategy and migration appetite, integration and security posture, configuration versus customisation, environment and release approach, and the level of change and enablement required to make the platform stick.  Done well, these decisions create momentum and control.  They align stakeholders, prevent avoidable rework, and keep the program commercially and operationally defensible as complexity and scrutiny increase.

They are the decisions that:

  • Cannot easily be reversed
  • Have political or reputational consequences
  • Sit between strategy, delivery, and governance
  • Are being made under pressure or uncertainty

Decision Support exists for these moments.

What this service is for

Decision Support is for leaders who need experienced, independent judgement to help them answer questions such as:

  • Are we on the right path, or just too far in to stop?
  • Should we reset, narrow scope, or continue?
  • Are we solving the right problem?
  • What risks are we underestimating?
  • What is the least-bad option, given the constraints?

This work often happens mid-flight, when confidence is low and stakes are high.

What we actually do

Opsis provides clear, experience-based input to support executive and board-level decisions.

  • Independent assessment of current direction
  • Review of delivery approach, scope, or governance
  • Trade-off analysis between options
  • Clarification of consequences and second-order effects
  • Support for executive and steering committee discussions

We are not there to approve or defend decisions. We are there to help leaders make them with eyes open.

What makes this different

Diagram illustrating independent decision support, showing judgement grounded in experience, accountability, and real-world consequences.

  • Independent of delivery incentives
  • Grounded in real implementation experience
  • Focused on consequences, not just correctness
  • Designed to support leadership accountability, not replace it

We do not provide theoretical advice. We provide judgement.

Typical outcomes

Advisor comparing health checks, roadmaps, and decision support on a screen, highlighting independent judgement under pressure.

  • Greater confidence in difficult calls
  • Reduced noise and competing opinions
  • Clear articulation of risk and consequence
  • Better alignment at executive and board level
  • Fewer surprises later in delivery

Often, the value lies as much in what is avoided as in what proceeds.

When should you choose Decision Support

Choose Decision Support when a decision carries disproportionate risk and needs independent judgement.

If you need to understand what is happening across your environment, a CRM Health Check provides that assessment.  If you need clarity on future direction and sequence, Roadmaps provide structure.

Decision Support exists for the moments when the question is not what should we do eventually, but what is the right decision now.

Closing note

This service exists to support better leadership decisions, not to sell more work.

Sometimes the right outcome is to proceed. Sometimes it is to pause, reset, or narrow scope.

In all cases, the objective is the same: to reduce risk, increase clarity, and support leaders in making decisions they can stand behind.

This work is conducted in confidence and with discretion, recognising the sensitivity and consequences of the decisions involved.