Gill Walker Executive CRM Strategist & Microsoft Dynamics 365 Authority

Gill Walker is a globally experienced CRM strategist and transformation advisor who helps organisations protect and maximise the commercial value of their Microsoft Dynamics 365 investments.

A Systems-Based Approach to CRM Transformation

With more than two decades of experience across government, not-for-profit and complex commercial environments, Gill is known for her ability to diagnose systemic issues in CRM programs early, before cost, complexity and governance breakdown quietly erode value.

Bridging Executive Strategy and Platform Reality

Unlike traditional technology consultants who focus primarily on implementation, Gill operates at the intersection of executive decision-making, business transformation and deep platform mechanics.  Her work centres on helping leaders make better strategic trade-offs, establish strong governance, and ensure CRM remains a high-performing business asset rather than an increasingly expensive system.

Gill’s approach is shaped by a rare combination of disciplines.  She holds a specialist degree in Experimental Pathology, training that underpins her systems-based diagnostic thinking, and is also a qualified educator, enabling her to translate technical complexity into clear, executive-level insight.  This foundation allows her to identify root causes, not just symptoms, and to guide leadership teams through informed, commercially sound decisions.

Global Transformation Experience

Having worked across seventeen countries, Gill brings a deep understanding of organisational dynamics, political complexity, and transformation challenges at scale.  She is fluent in French and conversational in German, and has advised organisations navigating everything from enterprise CRM modernisation to large-scale governance resets and program rescues.

Gill is a former Microsoft MVP and a recognised authority in Microsoft Dynamics 365 and the Power Platform. Through Opsis, the consultancy she founded and leads, she delivers executive mentoring, CRM rescue and triage, strategic advisory, governance frameworks, and end-to-end Dynamics 365 delivery.

Gill is also a sought-after speaker and executive facilitator, delivering keynotes, workshops and advisory sessions on CRM strategy, governance, digital transformation and the commercial realities of technology programs.  Through conferences, leadership forums and board-level engagements, she helps senior leaders understand how to protect CRM investments, avoid costly erosion of value, and turn complexity into sustained business value.

Her focus is simple but powerful: ensuring CRM investments deliver measurable business outcomes, long-term value, and strategic advantage.