Rescue and Remediation When CRM Delivery Has Gone Off Track
When CRM programs stall, costs rise, confidence erodes, and decisions become harder. Opsis supports organisations through rescue and remediation when CRM delivery has gone off track, helping stabilise Dynamics 365 and Power Platform initiatives that are not delivering as intended and restoring control with confidence.
We provide calm, independent rescue and remediation to address root causes, stabilise delivery, and re-establish control without adding risk or disruption.
Regain control. Reset direction. Move forward.
Even well-run CRM programs can stall under pressure.
This solution focuses on stability first, then progress.
When delivery risk is increasing and confidence is eroding, an independent conversation is often the safest first step.
Stalled Project Recovery
Many Dynamics 365 and Power Platform programmes do not fail loudly. They stall - quietly. Delivery milestones often continue to be reported as “on track”, vendors reference complex dependencies, and assurances are given that the next phase will unlock value. Yet underneath, decisions are being deferred, scope is being negotiated piecemeal, and delivery teams are optimising for activity rather than outcomes. If a respected Gold Partner or Big Four consultancy is involved, concerns are often rationalised away. Leaders assume the issue must be technical, temporary, or simply the cost of transformation. Over time, sunk cost bias takes hold. More money is committed to protect earlier decisions, even as confidence erodes and benefits remain stubbornly out of reach.
Understanding what’s really gone wrong
When momentum slows, the cause is rarely just technical.
We help organisations:
- Diagnose decision and governance breakdowns
- Identify where scope, expectations, or delivery have drifted
- Restore clarity and confidence
- Decide whether to reset, refocus, or continue
The aim is recovery — not blame.
Request an independent project review
Independent Reviews & Second Opinions
A calm, objective view
Independent reviews help leaders see the situation clearly.
An independent review cuts through this fog quickly and credibly. Free from delivery incentives, internal politics, or the need to defend prior recommendations, an external expert can identify where governance has weakened, where assumptions no longer hold, and where delivery has drifted from intent. For senior leaders, this is not about assigning blame. It is about restoring decision-quality. A second opinion provides a clear, evidence-based view of what is actually happening versus what is being reported. It creates a safe circuit-breaker. One that enables leaders to decide whether to reset, refocus, or confidently continue, with clarity on cost, risk, and the consequences of each path forward.
We provide:
- Honest assessments of progress and risk
- Clear articulation of options
- Support for difficult decisions
- Confidence to move forward deliberately
Risk, Cost & Scope Reset
A Risk, Cost, and Scope reset creates a controlled pause at the point where momentum has become misleading. It replaces optimism and legacy assumptions with evidence. Delivery risks are surfaced honestly, not normalised. Cost projections are rebuilt based on what remains to be done, not what has already been spent. Scope is re-anchored to the outcomes that still matter, with explicit trade-offs rather than quiet compromises. For leaders, this reset restores control. It provides a clear view of what continuing really means, what stopping would cost, and what a credible path forward looks like. Decisions are made deliberately, with eyes open, rather than by default.
Bringing ambition back into balance
When cost, risk, or scope escalate, early intervention matters.
We help organisations:
- Reset expectations realistically
- Re-align scope to outcomes
- Strengthen governance and controls
- Protect investment already made
Request an independent project review
The outcome
- Reduced noise.
- Clear priorities.
- A credible path forward.
This work is confidential, independent, and designed to stabilise decision-making before irreversible commitments are made.