Expert Support When CRM Accountability Sits With You
Support for CRM platforms such as Microsoft Dynamics 365 and Power Platform must extend beyond incident response and ticket resolution. This becomes critical when CRM accountability sits with you. Opsis provides experienced, outcome-focused support that maintains platform health, protects prior investment, and gives leaders confidence that issues are addressed with judgement, context, and accountability.
This approach is delivered through OpsisAssist, our expert support model for Dynamics 365 and Power Platform environments.
Support should feel steady. Not stressful.
If CRM accountability still feels heavy
OpsisAssist is designed for environments where the platform is live, the business is dependent on it, and leadership needs confidence that support decisions are commercially and operationally sound. We help you stay ahead of issues by combining responsive problem-solving with disciplined continuous improvement. That includes reviewing recurring incidents for root cause, tightening configuration and security where it has weakened, improving data quality and reporting reliability, and bringing structure to the enhancement backlog so the right changes happen in the right order. We also provide practical guidance on release readiness, governance, and adoption so new features, integrations, and automations strengthen the platform rather than adding hidden support debt. The intent is simple: faster resolution when it matters, fewer repeat problems, clearer decisions about what to change next, and a CRM environment that remains stable, usable, and aligned to outcomes as the organisation evolves.
OpsisAssist - Expert Support for Microsoft Dynamics 365 & Power Platform
When You Need More Than Just Tech Support
Microsoft Dynamics 365 and Power Platform are powerful tools — but like any powerful technology, their value depends on how well they are used.
OpsisAssist is our expert support service designed to help you get the most from your CRM and Power Platform investment.
Unlike generic helpdesk-style support that logs tickets and delivers scripted responses, OpsisAssist works alongside leaders and teams to solve problems, optimise your system, and drive real business outcomes.
Why Choose OpsisAssist?
Expert Guidance — Not Just Fixes
We don’t simply troubleshoot issues. We explain what’s happening, why it happened, and how to prevent it in the future.
Tailored Support for Your Business
From configuration and security to user adoption, reporting, and integrations — support is shaped around your environment and goals.
Flexible Support That Fits Your Needs
Ad-hoc assistance, ongoing support, or structured mentoring — choose the level of help that works for you.
Beyond the IT Helpdesk
Need advice on improving a process, adopting new Dynamics 365 or Power Platform features, or planning next steps? OpsisAssist delivers strategic guidance, not just answers.
How OpsisAssist Works
Our approach is straightforward and effective:
- You reach out with your challenge
Big or small — configuration issues, user questions, reporting problems, or process improvements. - We assess and advise
We determine whether you need a quick fix, best-practice guidance, or a deeper investigation — and explain the options clearly. - We support your success
Our goal is not dependency. We help you build confidence and capability while keeping your system running smoothly.
From Troubleshooting to Transformation
With OpsisAssist, you’re not just buying support hours — you’re gaining a CRM partner invested in your long-term success.
We help you:
- Resolve issues faster
- Reduce repeat problems
- Improve user confidence and adoption
- Get more value from Dynamics 365 and Power Platform
- Make better decisions about enhancements and change
Who OpsisAssist Is For
OpsisAssist is ideal for organisations that:
- Already use Microsoft Dynamics 365 or Power Platform
- Need reliable access to experienced CRM experts
- Want support that understands both business and technology
- Prefer proactive guidance over reactive ticket logging
Let’s Keep Your CRM Working for You
Your CRM should support your business — not slow it down.
Whether you need help solving an immediate issue or want an expert partner to guide continuous improvement, OpsisAssist is here to help.
Need expert Dynamics 365 or Power Platform support?
Let’s talk about how OpsisAssist can support your business.