Turn CRM Into a Business Growth Engine
With Gill Walker – The CRM Success Catalyst
Executives invest millions in CRM, yet up to 70% of initiatives fail to deliver ROI.
Not because the technology is wrong — but because:
CRM is treated as IT, not business strategy
Leaders lack clear visibility and confidence in their data
Teams resist adoption and systems sit under-used
Gill Walker addresses the real reasons CRM struggles — and shows leaders how to change the outcome.
Her sessions equip executives, managers, and teams with clarity, confidence, and practical actions they can apply immediately.
Why Book Gill Walker
Most technical speakers talk about platforms and features.
Gill speaks about people, decisions, and outcomes.
Her sessions are designed to move organisations from uncertainty to clarity — and from intention to measurable impact.
What audiences gain:
Real-world CRM experience — practical insight drawn from decades of delivery, not theory
Clear, accessible language that resonates with both technical and non-technical audiences
Actionable takeaways leaders and teams can apply immediately
Energy, humour, and honesty — without hype or jargon
A focus on adoption and measurable results, not just technology capability
Audiences leave with clarity, confidence, and practical next steps — not just inspiration, but direction they can act on.
Need a quick overview for internal approvals or event planning?
Download Gill Walker’s Speaker One-Sheet — a concise summary of topics, formats, credentials, and booking details.
What Gill Brings to the Stage
Gill Walker is an international speaker, CRM strategist, and trusted advisor to leadership teams.
Founder of Opsis
Former Microsoft MVP
Microsoft Certified Trainer (MCT)
Dynamics 365 Solution Architect
Recognised thought leader in CRM adoption and digital transformation
With 20+ years of Microsoft CRM and Dynamics 365 experience, Gill bridges the gap between strategy, technology, and real-world execution.
Speaking Topics
Gill’s most requested sessions include:
From Resistance to Results
The art and science of lasting CRM adoption
Learn how to move teams from compliance to commitment and embed CRM into daily behaviour.
Seven Steps to Successful CRM
The decisions that consistently shape outcomes
A structured framework that removes uncertainty and sets projects up for measurable success.
From Chaos to Clarity
How smart scoping creates predictable CRM success
Understand how better planning and expectation setting protects ROI.
Boost Profit with CRM
Unlocking value across the customer lifecycle
Discover how CRM can increase retention, sales productivity, and customer lifetime value.
The Future of CRM
AI, automation, and what leaders need to know next
A practical view of what’s changing — and what actually matters.
Sessions are always tailored to audience, context, and maturity.
Formats & Audiences
Gill delivers high-impact sessions tailored to audience size, maturity, and business goals.
Audiences Include:
Executives • Leadership Teams • Sales & Marketing • Operations • Project Teams • Associations & Industry Groups
What people say
Organisations Gill has spoken for
Gill has delivered presentations, workshops, and briefings for industry events, professional associations, partner conferences, and leadership teams across sectors.
Trusted by organisations, associations, and leadership teams across industries.
Book Gill Walker to Speak
If you’re looking for a speaker who:
Understands CRM beyond the technology
Engages both leaders and practitioners
Delivers insights people actually use
Gill brings clarity, momentum, and measurable value to every stage.
