What Leaders Say After Working With Us

CRM Strategy, Advisory & Second Opinions

Clear direction.  Honest advice.  Real outcomes.

Our clients engage Opsis when decisions matter and outcomes are visible.  The feedback below reflects how leaders describe the value of independent advice, clear judgement, and calm delivery oversight across complex Dynamics 365 and Power Platform initiatives.

Clients come to Opsis when they need clarity — whether they’re planning a CRM, rescuing one, or seeking an independent second opinion.

At Opsis, our clients aren’t just satisfied — they’re transformed.  They tell us that our approach isn’t about off-the-shelf solutions or endless billable hours; it’s about a genuine partnership built on education, expertise, and a relentless commitment to success.

Our Secret Sauce?

We take the time to truly understand business challenges.  Instead of imposing a one-size-fits-all CRM, we work side-by-side with organisations, demystifying every step of the process.  Our education-first method empowers teams to harness CRM’s full potential — driving real results and sustainable growth.

What Clients Really Love

• Personal Touch: Every project is tailored to unique needs, ensuring the solution is as dynamic as the business.
• Hands-On Guidance: Complex systems are broken down into actionable insights teams can easily grasp and execute.
• Long-Term Success: The focus isn’t just implementation — it’s nurturing success long after the project ends.

When organisations choose Opsis, they choose a team that cares about their journey as much as they do.  Clients consistently highlight how our honest, no-nonsense approach turns CRM challenges into profitable opportunities.

Discover why clients trust Opsis to be more than CRM experts — they rely on us as strategic partners in growth.

Gill is a good and effective communicator who speaks in layman’s terms, which we really appreciate.  This is a rare talent in the technical world. We enjoyed working with Gill, found her input valuable, and are happy to report she 100% met our expectations.

Financial Controller, Not-for-Profit Organisation

Gill is the one person you want on your side when establishing a CRM.  And if you haven’t engaged her in the first instance, she is the one to engage if you need your CRM to function as you had initially hoped.

Paul Gabrielides, Principal Consultant, Independent Communications Consultants

Gill “walks on water” when it comes to CRM.  She asks you to define what you really mean and want, and you leave with a much clearer idea of what will suit your needs.

Jack Fraenkel, Managing Director, Motivatories

Microsoft Dynamics CRM Implementation & Optimisation

Complex projects delivered with confidence.

Their skills in implementing Microsoft Dynamics into Quantum Exchange were stretched to the limit.  As a result, we merged two companies and teams into one unified group within a tight schedule.

Paul Gabrielides, Managing Director, Quantum Exchange

Opsis helped LPI transition from multiple CRMs to a single integrated Microsoft Dynamics CRM solution.  They were extremely professional throughout, demonstrating an excellent grasp of both business and technical issues.

Colin Hickling, NSW Dept of Finance – Lands & Property Information

Gill Walker helped HNW Planning scope our project and supported our development staff in getting started.  She remains a reliable and knowledgeable reference for us.

Robert Cumming, Business Owner, HNW Financial Planning

Training, Enablement & Education-First Delivery

Empowering teams — not overwhelming them.

Thank you Gill Walker for the amazing PL-200 technical training!  You are an amazing trainer — it was a very nice experience.

Codruta Guler, Project Consultant, Aspira

I learned a lot about model-driven applications and Dataverse.  We mainly work with SharePoint as a backend, but that will likely change soon.

Niels Asselman, M365 Consultant, CTG Belgium

Awesome!  Very interactive and impressive explanation by Gill Walker.

Adnan Jalees

Gill did an outstanding job reviewing a very difficult test.  Her feedback was well thought out and clear.

MaryLou Massey, Brainbench

Change Management & User Adoption

CRM that people actually want to use.

Opsis helped us better understand campaigns and the sales process.  We can now clearly see where productivity can be improved.

Kelly Hutchinson, General Manager, Australian Information Industry Association

Employee satisfaction increased because reports are no longer a separate activity.  Lost customers are a thing of the past.

Carlo Lauricella, CEO, Applied Training Solutions

Gill has an innate ability to cut through the fog and explain complex systems clearly to both newbies and experts.

Shayan Sanyal, Project Manager, Reliance Infocomm

Sales, Marketing & Customer Engagement Optimisation

Less manual work.  More selling.  Better insights.

Repeat orders are easy — BDMs just copy the previous order.  It saves a day or two each week entering sales into MYOB.

Katie Sturges, Financial Controller, McKenzie Partners

Client proposals now take 30–40 minutes instead of up to two hours.

Wal Williams, Sales Manager, Ico

Thought Leadership, Speaking & Industry Authority

Trusted expertise recognised across the market.

In the Sydney market, Gill is “Ms CRM.”  There is no one else with as much experience and knowledge of the Dynamics CRM ecosystem.

Andrew Prosser, Principal Consultant, Artis Group

Gill Walker is a smart, focused, and dedicated speaker and Dynamics expert with powerful ideas and strategies.

Edward Zia, Australian Marketing Institute

Love your knowledge of CRM and how it fits into enterprise architecture!

Sam Gupta, Founder, WBSRocks

Integrity, Trust & Long-Term Partnership

Clients first.  Always.

It is rare to find a company whose staff go the extra mile for customers.  Opsis places client satisfaction above purely monetary reward.

Allan Smith, Business Development Manager, Ezi Payment Solutions