Advanced Microsoft Dynamics 365 Training
Unlock Deeper Capability. Drive Smarter Decisions.
If you already understand the fundamentals of Microsoft Dynamics 365, it’s time to move beyond basic functionality.
Our Advanced Microsoft Dynamics 365 courses are designed for organisations ready to sharpen their skills, strengthen reporting capability, and unlock the full performance potential of their CRM investment.
This is where Microsoft Dynamics 365 becomes a true business intelligence and performance management platform — not just a data entry system.
Who Advanced Dynamics 365 Training Is For
- CRM administrators and power users
- Business analysts and reporting specialists
- Sales and marketing managers
- Decision-makers responsible for performance reporting
- Organisations optimising an existing CRM deployment
If your CRM is live but not yet delivering strategic insight, advanced training bridges that gap.
Our Advanced Microsoft Dynamics 365 Courses
Explore our specialised advanced training programs below.
Business Intelligence with Microsoft Dynamics 365
Turn your CRM data into meaningful, actionable insight.
This two-day course focuses on extracting value from your data — building meaningful reports, managing KPIs, understanding the data model, and designing dashboards that support smarter decision-making.
- Advanced reporting techniques
- Working with goals and KPIs
- Understanding the Dynamics 365 data model
- Introduction to SSRS and Power BI integration
- Extracting valuable insights from CRM data
View Business Intelligence Course
Sales and Marketing in Microsoft Dynamics 365
Empower your sales and marketing teams with deeper functionality and strategic insight.
This course explores the full breadth of sales and marketing capability within Microsoft Dynamics 365, helping teams streamline processes, track performance, and optimise pipeline management.
- Sales process optimisation
- Products and price lists
- Campaign management fundamentals
- Performance dashboards
- Strategic use of sales & marketing data
Explore Sales & Marketing Course
All About Dashboards in Microsoft Dynamics 365
Make dashboards the command centre of your organisation.
This course dives into dashboard design, management and governance — ensuring your organisation can track goals, performance, and operational metrics effectively.
- Understanding the data structure behind dashboards
- Designing effective system and personal dashboards
- Managing goals and targets
- Interactive dashboard usage
- Department-specific dashboard strategies
Why Advanced Training Matters
Many organisations implement Microsoft Dynamics 365 successfully — but never move beyond basic operational usage.
Without deeper training:
- Reports remain underutilised
- Dashboards lack strategic value
- KPIs are not aligned with business objectives
- Decision-making relies on exported spreadsheets
Advanced training transforms CRM from a transactional system into a strategic performance platform.
Delivery Options
- Virtual live training
- In-person delivery (Australia-wide)
- On-site tailored programs
- Customised content aligned to your configuration
All advanced courses can be tailored to reflect your organisation’s structure, processes and reporting needs.
Why Train with Opsis?
Opsis is a specialist Microsoft Dynamics 365 consultancy — not a generic IT training provider.
Our advanced training is delivered by experienced CRM professionals who understand:
- Implementation realities
- Governance requirements
- Performance measurement frameworks
- Change management challenges
We don’t just teach features. We teach capability.
Ready to Elevate Your Dynamics 365 Capability?
If your organisation is ready to unlock deeper CRM performance and intelligence, advanced training is the next step.